The rental on my cable modem went up this month so I decided to buy my own. I have the Xfinity triple play plan with voip, but I decided to buy a Motorola MB8600 because I liked the reviews, and we don't use voip.
I planned to set it up myself online, but I could not get to the website and I ended up calling Comcast for help. I spoke to a tech who told me I could not have this modem on my plan because I have voip - I would have to get a voip capable modem, or change plans. I told him that no where had I seen anything to this effect, and I asked to be elevated. The supervisor told me the same thing, wouldn't budge.
While I was talking to her, unexpectedly, the Comcast self-install site popped up, and I walked through it and provisioned my modem - everything started working. I told her that my internet was working and terminated our call. At that point I thought I had beat "the man".
Later, I took my old modem into the Comcast store to return it, and "the man" came down on me again with both feet. The clerk at the store told me the same spiel, that I would have to buy another modem, or change plans. He wouldn't take my modem back otherwise. I finally said "ok" and told him I would change plans if there was no alternative. He offered me basically the same plan I have now, with no voip, and MUCH slower internet (I currently have extreme pro). Here is what really stuck in my craw - this great deal was going to cost me the SAME as my old plan.
tl;dr Do I replace my new Motorola, or can I just do a comcast return online for my old Arris modem and return it via UPS? The motorola is working great. Anyone else have this experience?
*old man shakes fist at Comcast*
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