First some background. I have had a Comcast account since 2012 at same location. I always leased a Comcast modem-router.
Recently, because of a problem that led to a replacement modem and then latency issues with the replacement, I decided to get a new modem. I got one last weekend, a Netgear CM600, and installed it Tuesday. It has worked well, and latency is better.
This afternoon, while using it, I lost internet. Also my PC's network indicator went orange. I went into the modem GUI and checked the log. An error with the exact timestamp states "Resetting the cable modem due to docsDevResetNow" I also noticed it had the same error with a timestamp indicating early afternoon yesterday.
After a minute or two, my PC's network indicator indicated all was fine, but I still could not access internet sites. I would get "not private"error messages in Chrome.
I called Comcast. At first, the tech was blaming the new modem and said he would have to send out a tech. I then asked for a tier 2 tech. After a long wait, I got a different tech. She was going to try to re-provision my modem but she got an error. She read it to me.
The error message that the new tech got when she tried to reprovision my modem was: The modem is in abuse state. Contact the CSA department.
She said CSA is Customer Security Assurance. She transferred me to that department. A very nice guy answered. After verifying me, he looked at the modem. He said a file, in the mode, was wrong. He said he would correct the file. He did and now I have access.
Anyone know what any of this means? Again, I have always leased a modem. I am now concerned this could be an ongoing issue.
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