So, I posted this in the Direct forum two weeks ago, but have yet to hear anything. I've had a tech come out that, after checking all the inside cabling from my modem to the pole, found no issues. I even traded in my XB6 for an XB7 prior to the tech's arrival to cross that off the list. I've been running PingPlotter for quite a while, and tried to use that for my case, but... It doesn't help when the tech can't find anything wrong at all. I stream to Twitch, and it's definitely impacting that. Dropping upwards of 40%-50% frames due to issues. I'm not sure what else to do, to be honest.
I've been testing my network connection using PingPlotter, and I've collected some data I'd like you to take a look at to help solve my network issue.
Each link below should open a unique webpage with latency and packet loss data collected over my testing period. Each test is labeled with the target I was testing, giving you a clearer picture of what might be causing my issue.
This is a trace from the device I’m using to itself.
https://share.pingplotter.com/Zh9bQg8gGRd
This is a trace to my gateway from the device I’m using.
https://share.pingplotter.com/7SzQqv5hoxT
This is a trace to a second device on my local network.
https://share.pingplotter.com/LWUCmXoemv2
This is a trace from my device to Google’s DNS servers, since it’s a stable, low-latency, external target.
https://share.pingplotter.com/bm2w8v1WAfz
This is a trace from my device to Cloudflare’s DNS. It’s a stable, low-latency, external target with an infrastructure different from Google’s.
https://share.pingplotter.com/YMgikZaAzLb
If you need more info on what to do with this data, please read this article on using shared data with PingPlotter: https://www.pingplotter.com/wisdom/article/giving-help.html
Of course, the gray areas of the test are from when my computers are off.
Thank you for taking a look at my test data. I hope this helps you identify the root cause of my issue.
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