1. Washington, DC
2. 2 weeks ago I started experiencing slow download speed (1-2Mb). The upload speed is acceptable (2-3 Mb). I called 4 times comcast and a technician came out, but I still have a slow connection.
3. Constant
4. Motorola sbg6580 DocSis 3.0
Hardware Version 3
Software Version SBG6580-6.5.0.0-GA-00-226-NOSH
5. No network. Just the cable connected to a splitter (tv + modem/router)
6. Norton antivirus
Comcast tier 25/5
speedtest:
ping: 45
1.67 mb download
2.13 mb upload
Browser: Chrome
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File
Security Enabled BPI+
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 1 561000000 Hz 1.5 dBmV 39.4 dB 0 0
2 Locked QAM256 5 507000000 Hz 1.1 dBmV 39.4 dB 0 0
3 Locked QAM256 6 513000000 Hz 1.8 dBmV 39.9 dB 0 0
4 Locked QAM256 7 519000000 Hz 1.3 dBmV 39.2 dB 0 0
5 Locked QAM256 8 525000000 Hz 1.1 dBmV 39.4 dB 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 6 5120 Ksym/sec 22800000 Hz 48.2 dBmV
2 Locked ATDMA 4 5120 Ksym/sec 36000000 Hz 48.2 dBmV
3 Locked ATDMA 5 5120 Ksym/sec 29400000 Hz 48.2 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
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