So I am moving to a location where my only option is comcast. We are looking into getting the triple play package with 105 Mbps and 80 channels.
There are two things that are now feeding my sense of foreboding about getting comcast service.
The first is that we happen to be in temporary executive housing at the moment, and the relocation company got us some xfinity package of unknown specifics. To be blunt it is pretty unreliable. One day in two you can expect to live with disconnects happening once every 10 to 20 minutes. This is especially problematic for one of the people I live here with as he runs an online music teaching business through Skype and such frequent interruptions are, frankly, costing him money. Also, a few days ago we were without any service for over eight hours. We never got an explanation or any clue as to why. It just went off and then turned back on with no indication of what had happened.
The second thing making me very hesitant is, to be blunt, reading this forum. Ive had several ISP's over the years. Roadrunner, some minor DSL company in Maine, and even a fiber provider (which was absolutely excellent). Never before have I felt compelled to delve into the technological aspect of my own home internet connection. I am reading here that the all in one gateway that comes with Xfinity is essentially junk, and that I should buy my own cable modem and router lest I risk not receiving the speeds I would be paying for.
But wait theres more! Seems that, according to another thread, modems not rented through Comcast will receive no tech support!
So not only do I have to research and buy my own modem in order to get what I am paying for, but I also have to somehow figure out how that whole thing works with sign up and configuration (since I've never owned my own cable modem before), AND i get to eventually find out possibly that they wont provide me with tech support because I am not using their device.
I mean honestly this is already a minor nightmare and I haven't even signed up yet!
If someone could be kind enough to post a sort of "So you're getting Comcast - for idiots!" help guide of some sort I would appreciate it.
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