Hi everyone, I have a question . I have currently have Business Class Internet 27/7 service at my home for $110/month.
I am making a switch to Residential 105/20 since it be $5 cheaper and faster off-course.
I placed the order, How ever the sales rep said they have to put $249 Installation charge on the service since it is going to need the installation of special wires (YEA RIGHT) So I told him I have had the 105/20 before I made the switch to business class so I dont think so I need to have the wiring or installation.
The Sale rep said that is all up to the tech who comes out if he does not need to install the wiring most likely I wouldn't be charged then but he cannot say anything without looking at it.
So what do you guys recommend I know that for sure I do not need any sort of wiring I even have my modem all they need to do is switch from business to residential and push the new configuration file to the modem.
How am I so sure it would work, It is because I called business class and asked them to upgrade me to 100/10 connection and they did over the phone and BINGO it worked !
So what should I ask the tech to write on the installation papers I am sure he is not going to need to even touch any of the wire all he would probably need is give my modem mac id over the phone.
And I have my own modem.
Thanks !
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