If you own your own cable modem and have Comcast / Xfinity how have your tech support experiences been for connectivity issues? Do they immediately blame your modem and dodge responsibility or is the level of tech support equally bad as when you rent their modem? Would you recommend people a) get their own cable modem for the savings or b) just pay the $7/month and get "better" tech support?
I'm considering purchasing a cable modem to avoid paying the $7/month rental fee for Comcast's modem. I have no problem administering my own LAN but unfortunately relying on Comcast to administer the connection between the modem and their network means frustrating tech support calls. If I use my own modem I fear that all future tech support calls to Comcast will become even more infuriating since they can just blame my cable modem as the culprit (whether or not the modem is the cause or not). Comcast tech support is horrible enough as is (E.G., blaming my router when it's clearly not a router issue) and giving them one more way to avoid responsibility seems masochistic.
Would love to hear your experiences! Again, I'm not worried about administering my own LAN; it's the tech support calls regarding my connection between the modem and Comcast / Xfinity's network that worry me.
Thanks!
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