Recently had comcast installed in our apartment unit and after some installation issues we finally have the service up and running. However, at least several times a day the connection drops out entirely. This usually lasts 1 - 10 minutes.
Usually I notice some part of the internet service stops working - streaming music stops, game disconnects, netflix pauses, or web pages just wont load. I run a ping to my first hop and notice it always times out. I check my signal page and notice usually the channels show "Not Locked." After 1-10 minutes, everything comes back working normally.
We had a tech come out and he changed us from splitting off another unit's line to our own line from the pole. This increased our downstream signal from about +4.5 to about +6.5 but both are still within range. It just seems that several times a day, the signal drops out entirely.
Part of the problem is it is unpredictable and usually pretty short lived so I can never get on the phone with tech support or show it when a tech visits.
I've included a screen shot of the signal pages during one of the drops. As you can see, the signal will be fine and then shows all not locked. We have one of the Technicolor TC8305C all in one units. I am wondering if that unit is the problem since the signal levels seem to be fine.
I know the direct forum is closed but anyone have a similar issue or know how to go about fixing this?
Edit: Chicago area, 60647
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CPL:IA;ASEL/AMEL. CFI:ASE/AME; IA
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