On Sept 23, I resumed cable and internet service in Naples, Florida after a seasonal hold. Comcast also agreed to continue my cable and internet service at the same level and extend the promotional rate I had for 12 months. I have an email outlining the terms of this agreement.
I noticed my blast internet speed was low and spoke to a tech rep. I noticed the same problem a few days later and spoke to a rep who suggested a service call. I knew from reading this forum and the Comcast forum that the service call would not resolve the problem but she wanted to send a tech the next day. A tech came the next day and as expected he could not resolve the problem.
Thereafter I received my Oct bill and besides being incorrectly charged for service changes there was a $60 charge for the service call. On Oct 13 I spoke to a rep concerning the service charge and after speaking to his supervisor he offered to give me a $10 a month credit for 12 months if I paid half of the $60 charge. I agreed. The rep also said he would send me an email confirming the agreement with the new $10 credit and also gave me a confirmation number. No email was received.
On Oct 17 I spoke with another rep who said she would apply the $10 credit and send me an email confirming the credit. No email was received.
On Oct 22 I spoke with another rep who said he would have to transfer me to retentions who could apply the credit. The retentions rep said they didn't give $10 credit and could not do it. I tried to give her the confirmation number from Oct 13 but she refused to take it. I said just listen to the Oct 13 call where we agreed to the $10 credit/pay half of service call resolution and if I was incorrect I would pay triple of the service charge. She declined. She said a supervisor would call me within a day concerning the credit/service call issue and she would send me an email within " 5 minutes" setting forth my 12 month promotional rate. No call and of course, no email.
This evening I remotely connected to my cable box in Naples via slingbox and was greeted with a message that my box is not authorized. It was authorized the night before and I am current with my bill despite the dispute.
I called and spoke to a rep who told me I have no cable service and no 12 promotional rate let alone a $10 credit for same. The bulk contract between my community association and Comcast had previously ended and they would not honor my agreement that occured thereafter. The rep refused to check if I had any agreement for service for 12 months. My agreement with Comcast was for service not even covered or paid for in the bulk agreement(Digital service, HD/DVR service,etc.).
When is a deal not a deal? When Comcast is involved.
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