So I'm at home watching YouTube on my PS3 yesterday afternoon, and I see two comcast trucks pull up outside. They were working on top of the pole... turns out they were running a new line to the house two doors down from mine.
After about 30 minutes, my PS3 lost connection to the internet, and I look over at my cable modem and the lights were either off or blinking. I look outside, and the tech is still up on the pole.
I wait a few min for him to come down, and I went out to see what was going on. I asked what he was doing - he said he was adding a new line for my neighbor - and I told him my modem just lost signal.
He said he has no idea why since he was only adding a line and didn't do anything that would have done anything to my service. He said to try rebooting the modem.. which I knew wouldn't do anything...
He left... which was a mistake on my part to let him leave.
I called Comcast and they said they would send someone out today. A different tech then the one who was out yesterday arrived, and said that the tech from yesterday disconnected my line and connected the new line to where mine was.
Like wtf?!?!
Tech from today said he put in an order for another truck roll to replace or add to whatever the unit is, since it was full... he didn't specifically say it - but the impression he gave me was for the time being he used some kind of splitter between myself and my neighbor.. he said I might see a decrease in speeds until they return with the new equipment.
Not surprised... but it's things like this that are totally avoidable. The first tech knew what he did... so probably because it was a sunday afternoon he didn't feel like fixing the problem and just wanted to go home. My neighbor wasn't even home, so the install wasn't completed.. they had no box or anything - so it's not like if the tech fixed my problem my neighbor would be without service.. they never had service to begin with.
But instead of fixing the problem when brought to his attention, the tech now left a bad impression with both myself and my neighbor. (They said comcast told them the install would happen in the morning but they didn't come out until 4pm, which by that time my neighbor wasn't home - hence the incomplete install)
/rant
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