For weeks now, I have had dropped packets and terrible speeds, particularly on uploads, and mostly in the evenings. Watching streaming media is spotty and playing online games is hopeless.
Contacted Comcast HSI customer support, they walked me through a bunch of "is it plugged in correctly?" tests while they ran a "health check" on my connection. That showed "my upstream was red." Well, duh.
They sent a tech and he promptly offered that the node servicing my neighborhood was failing intermittently. He alleged that the people who should repair this had bigger fish to fry and this was not a priority. He further alleged that he complained to his supervisor and they were "escalating it." He said "it should take a day or so to fix."
It's been another week, the problem is unchanged. Does anyone have advice for me? Shall I just get back to support, go through the same steps again, and have them send another tech? I figure if I have them send a tech once per week, every single week, week in and week out, EVENTUALLY someone there will get sick of it and actually do something to help me.
Thoughts and suggestions are solicited.
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