I have been having issues for a long time, I have been told by local maintenance that the plant is going to be moved and new lines run after road construction unrelated to comcast is finished, however they said they have to maintain the node until then. However I still am having issues with packet loss and ping spikes. All signal levels are great, all 8 D/S channels are between 0 and 1, with 38-40 SNR, all 3 upstream power levels at 45-46, and upstream SNR is 35.
My question is, when i ping the modem at 192.168.100.1 i get 1ms all the way down, but if i ping the modems ip address that is shown as hop 1 on a trace route, i get 40-60 ms. If hop 1 is still the modem (no router attached at time of test) then why would pinging that IP address come back with numbers upwards of 60 ms but 192.168.100.1 come back as 1ms?
The modem being used is the Moto SB6141, and same results with comcast provided ARRIS TG862 that i still have and hooked up to compare. Once trace gets past hop 1 all pings are between 8 and 20 ms when packets aren't dropping.
As a reference I am tournament gamer and any ping spikes are very noticeable to me and dropped packets even worse, which puts me at major disadvantage. However, gaming is not the only thing being affected by this, youtube, netflix, and other services have issues as well. My speeds are always fine usually about 125/24, sometimes can drop to about 106/24 during peak times but nothing major and not often, its just packet issues that i'm having.
Any Ideas would be great, as we have eliminated everything in my house from the equation. I have direct access to lead maintenance tech in my area who has been very helpful and has been working his ass off to help me with this, to the point that I have a separate drop for my modem that is RG-11 flood cable coming off of a brand new tap right next to a new amp that he installed 2 weeks ago. He has come in the house to try to find an issue, and my modem is literally directly off of the grounding block about a 12 feet away from it.
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