1) Your location: City and State.
Fort Lauderdale, Florida
2) A description of the problem.
For the past month the internet service has had varying speeds, high ping/latency. Seems good for a while then randomly has a lot of packet loss. Gaming, streaming, web browsing become a nightmare. Connection rarely drops completly, but when doing a speed test the speed jumps to 35-50 mbps, drops to like 1.8, goes back up to 15, drops to .5, and errors out. Latency increases exponentially in games.
3) Is the issue intermittent, constant or does it occur at a specific time of day?
It seems to start around mid day and goes well into the night.
4) Your modem make, model & firmware version.
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.10-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781310822884009020022
Firmware Build Time: Oct 29 2012 18:07:13
5) Describe any home networking if applicable. (i.e. routers, hubs, adapters, etc.)
Linksys AC router confirmed working just fine. Have tried with a netgear router and directly connected to the modem. All have same issue.
6) List any firewall and/or anti-virus software you have installed. Include what version you have.
Happens on all devices - removed antivirus software for the time being (no viruses on PCs).
Smokeping: »/r3/smokeping.···d2706107
Line Quality (most recent): »/pingtest/54ba···55?r=731
Lowest Speed Test: »www.speedtest.net/my-result/2821926533
Current signals: »i.imgur.com/2psXWtN.png
I have a tech scheduled to come out on Tuesday, but the last time the tech came out he said the problem was not happening at the time and brushed me off.
Pingplotter to google.com:
Target Name: www.google.com
IP: 74.125.227.148
Date/Time: 7/7/2013 7:13:48 PM
1 7 ms 3 ms 6 ms 2 ms 6 ms FBI-Surveillanc [192.168.1.1]
2 N/A 34 ms 37 ms 45 ms 36 ms [76.26.40.1]
3 16 ms 10 ms * * 36 ms xe-0-3-0-32767-sur01.davie.fl.pompano.comcast.net [68.85.83.121]
4 15 ms 22 ms * 25 ms N/A te-0-9-0-0-ar03.northdade.fl.pompano.comcast.net [68.87.162.177]
5 14 ms 19 ms * 25 ms 23 ms he-2-7-0-0-cr01.miami.fl.ibone.comcast.net [68.86.93.81]
6 13 ms 22 ms * 25 ms N/A be-10-pe02.nota.fl.ibone.comcast.net [68.86.82.113]
7 17 ms 22 ms 17 ms * N/A [23.30.206.118]
8 20 ms 15 ms * * 26 ms [209.85.253.118]
9 49 ms 62 ms 57 ms 45 ms 56 ms [72.14.233.108]
10 49 ms 52 ms 54 ms * 56 ms [216.239.43.187]
11 44 ms 43 ms * * N/A dfw06s17-in-f20.1e100.net [74.125.227.148]
Ping statistics for www.google.com
Packets: Sent = 4, Received = 2, Lost = 2 (50.0%)
Round Trip Times: Minimum = 43ms, Maximum = 44ms, Average = 43ms
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