Hi all,
Hoping someone can shed some light on an issue. We have Comcast Business with phone service. We have had our main business number for over 20 years and ported it to Comcast 3 years ago when we switched to Comcast for HSI.
Now, we just moved business location and even though we are in the same city, Comcast is routing our service through a different call center. Apparently, they cannot port our main business line between call centers. So, they can forward the number, but the problem with this is that our caller ID when we call out will not show our main business line then. They also screwed up and shut down the old call center account with that line still on it and so it gives an "out of service" message to our customers. This is terrible.
I am wondering if anyone has ideas for getting this number ported to our new Comcast account at the new call center. My thought is to port the number to a cell phone, perhaps pre-paid, and then port it back to the new Comcast account. I've had to port to pre-paid phones when moving a land-line to a Google Voice number, and that worked fine. Will this work or is there a reason why we wouldn't be able to port it back in?
We can't afford to lose this number as it is what all of our customers rely on.
Ideas?
↧