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[Connectivity] Bridge mode does not get public IP

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After 4 phone calls & 2 hours of waiting, we got Support to change the SMC router to bridge mode. This so we can use a ZyWALL firewall inside of it. But the issue is... our alleged public IP is in 10 space, and that's not public. What do I have to ask CC to do to get a real one....? I've found many discussions online re: the topic of bridge mode, but the answers vary wildly.....

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