I'm using an SB6120. Comcast is trying to push a config update for an SBG6580 to it, which fails. I originally signed up for Blast when it was 25/5 and received 30/8 with Powerboost so no complaints there. However, even after subsequent speed upgrades in my area, I'm still at 30/8 and I'm thinking this has to do with not being able to get config upgrades. It also looks like the firmware is fairly out of date, so I suspect Comcast is trying to push SBG6580 firmware updates to it too.
I called Comcast "tech support" and it was confirmed that I should be getting 105/20 and that the SB6120 is listed correctly in their system. The tech support person re-provisioned the modem and still after reboot it was pushed the config update for the SBG6580. The talk of configs and firmwares seemed lost on them, but they did understand I wasn't getting the speed I supposed to so the next recommendation was to delete my browser cookies. I declined to do that and was offered to send a technician out. I don't want to take time off work to meet with a technician if it's not something they can solve so I declined that too.
Does anybody know what the issue could be? And how to get it fixed? Or is this just something I'm going to have to deal with Comcast Tech Support to get solved, however long and complicated that might be?
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