Hello. I'm having my internet go in and out consistently every couple of minutes. Over the phone Comcast suggested a technician.
Would some of you fine people be able to to take a look at my upstream/downstream/log/event log and see if you could zero in on the problem. The girl on the phone was so sweet, but she didn't give me many technical details.
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 453000000 453000000 465000000 471000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/N/N Y/N/N Y/N/N
Channel Id 5 0 0 0
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 5.360537 5.360537 5.360537 5.360537
Interleave Depth I=32
J=4 I=32
J=4 I=32
J=4 I=32
J=4
Power Level
(dBmV) -2.85 N/A -17.68 -17.68
RxMER
(dB) 34.63 14.59 14.60 14.61
Correctable Codewords 12 0 0 0
Uncorrectable Codewords 645 9623 9623 9623
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 1 N/A N/A 2
Frequency
(Hz) 34800000 N/A N/A 27900000
Ranging Status Success N/A N/A Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate
(KSym/sec) 5120 N/A N/A 5120
Mini-Slot Size 4 N/A N/A 4
Power Level
(dBmV) 53.50 N/A N/A 53.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 13 0 0 0
T4 Timeouts 0 0 0 0
Fri Jul 12 12:48:59 2013 Fri Jul 12 12:48:59 2013 Warning (5) TCS Partial Service;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:49:09 2013 Fri Jul 12 12:49:09 2013 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Fri Jul 12 12:49:26 2013 Fri Jul 12 12:49:43 2013 Critical (3) No Ranging Response received - T3 time-out
Fri Jul 12 12:49:53 2013 Fri Jul 12 12:49:53 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:49:53 2013 Fri Jul 12 12:49:53 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:49:53 2013 Fri Jul 12 12:49:53 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:49:53 2013 Fri Jul 12 12:49:53 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:50:32 2013 Fri Jul 12 12:50:32 2013 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Fri Jul 12 12:50:32 2013 Fri Jul 12 12:50:32 2013 Warning (5) TCS Partial Service;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:50:48 2013 Fri Jul 12 12:50:48 2013 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Fri Jul 12 12:51:03 2013 Fri Jul 12 12:51:20 2013 Critical (3) No Ranging Response received - T3 time-out
Fri Jul 12 12:51:31 2013 Fri Jul 12 12:51:31 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:51:31 2013 Fri Jul 12 12:51:31 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:51:31 2013 Fri Jul 12 12:51:31 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:51:32 2013 Fri Jul 12 12:51:32 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:51:53 2013 Fri Jul 12 12:51:53 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:51:53 2013 Fri Jul 12 12:51:53 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:51:53 2013 Fri Jul 12 12:51:53 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:51:53 2013 Fri Jul 12 12:51:53 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:52:07 2013 Fri Jul 12 12:52:10 2013 Critical (3) No Ranging Response received - T3 time-out
Fri Jul 12 12:52:19 2013 Fri Jul 12 12:52:19 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:52:19 2013 Fri Jul 12 12:52:19 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:52:19 2013 Fri Jul 12 12:52:19 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:52:19 2013 Fri Jul 12 12:52:19 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:03 2013 Fri Jul 12 12:53:03 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:03 2013 Fri Jul 12 12:53:03 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:03 2013 Fri Jul 12 12:53:03 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:53:03 2013 Fri Jul 12 12:53:03 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:26 2013 Fri Jul 12 12:53:26 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:26 2013 Fri Jul 12 12:53:26 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:26 2013 Fri Jul 12 12:53:26 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:53:26 2013 Fri Jul 12 12:53:26 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:48 2013 Fri Jul 12 12:53:48 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:48 2013 Fri Jul 12 12:53:48 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:53:48 2013 Fri Jul 12 12:53:48 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:53:48 2013 Fri Jul 12 12:53:48 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:54:09 2013 Fri Jul 12 12:54:09 2013 Critical (3) Registration RSP rejected message syntax error;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:54:09 2013 Fri Jul 12 12:54:09 2013 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
Fri Jul 12 12:54:09 2013 Fri Jul 12 12:54:09 2013 Error (4) T6 Timeout and retries exceeded
Fri Jul 12 12:54:09 2013 Fri Jul 12 12:54:09 2013 Critical (3) REG RSP not received;CM-MAC=90:6e:bb:ee:f6:c8;CMTS-MAC=64:00:f1:3f:8d:38;CM-QOS=1.1;CM-VER=3.0;
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