Hi,
Right now, I have a 3.5 Mbps down DSL connection. Lately, it has just not been cutting it. The only other internet provider in my area(the Bay Area) is Comcast.
There are several things that concern me:
1. I do not wish to have data caps.
2. I need the speed to be reliable, meaning that I should, in all circumstances, get at least within a megabit of the advertised speed.
3. I do not want to be locked into any contract.
4. I do not want to have to pay recurring fees that could be substituted, for example, a modem/router fee, or fees such as for installation.
5. How likely(has it happened to you) is it that Comcast will lie about my plan during signup/support/cancellation/etc? How likely is it that they will add a service or something else to my plan that I did not request?
I'll make sure to ask the Comcast phone salesmen all these questions, but, I first want to hear it from actual customers to see whether my expectations are realistic.
Thank you!
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