Looks like the Comcast customer service fiascos just keep on coming.
Here's the latest to hit the media:
St. Paul man whose home burned down had trouble canceling cable service
By Mara H. Gottfried, St. Paul Pioneer Press - April 7, 2015
http://www.twincities.com/localnews/ci_27867704/st-paul-man-whose-home-burned-down-couldnt
quote:A fire destroyed a 66-year-old man's house in St. Paul and everything in it, including the TVs, but his cable service? He couldn't get it canceled ...
Jimmy Ware lost all his possessions in the wind-whipped fire in St. Paul's North End on April 1. Since then, his daughter said, she had been calling Comcast but was unable to cut off his service ...
When Jessica Schmidt had called Comcast for her father, customer service representatives asked for Ware's account number, saying they needed that to cancel his cable.
"Gone in the fire," Schmidt told them. Ware got on the line and provided the last four digits of his Social Security number, which Comcast told him was still not enough. ...
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