Hi all! I was referred to this website from Reddit where I posed this same scenario and they thought it might be useful to post it here as well, so here I am!
My wife and I moved into our condo at the end of February. We've had Comcast for many years, and never had any issues with speed until we moved here. We subscribe to the 50Mbps with Blast service, and during non-peak hours, we'll average right at 59Mbps down/12Mbps Up.
Like clock work, at between 7-9pm, the speeds will start dropping off, and will eventually bottom out usually around 10-20Mbps down/9-12Mbps Up (upload rarely changes, but can drop down at times, especially on weekends). Speeds will return to normal around 2-3am on weekdays.
Another characteristic I notice during these "peak" times is that my pings get really inconsistent, as are the speeds (one test will show 10Mbps, the next will show 30Mbps, but more often than not it is closer to 10Mbps). Pings are usually under 20ms during normal hours, but during these peak periods, they'll jump to 30+ms.
Trouble shooting wise, I've gone through the gambit with the online and phone tech support from Comcast, but nothing has had any effect on this...and ultimately, even switching to hard wired connection offers no improvement via my router OR directly into the modem.
Ultimately, we had 2 technicians come out to service. The first came out and checked the lines at the time of the visit (afternoon) and the speeds were fine, so he said there was really nothing he could do and he left. I immediately called Comcast and let them know this so they scheduled another visit...this time the technician came out, checked the same stuff but also went just outside my door to check something else (i did not see what) and came back and told me the following:
"You have a capacity issue...that's really the only thing it could be. Equipment is running fine, switching channels isn't changing anything, and from what I can see, the capacity is the problem here..."
...and he told me it required a special ticket to be issued, and that he would put that in for me.
Skip ahead 3 weeks now (and several phone calls) and I'm still in the same boat. Slow speeds...and all I can really get from Comcast is that they see tickets have been put in and closed and they just continue to tell me they'll stay "on it"...and really all I can do is check in with them to keep them updated that the situation hasn't changed.
I've exhausted my known outlets (aside from being a pain in the butt for Comcast's tech support by calling them all the time with the same issue)...and I guess I just would like some suggestions, advice or maybe even just a shoulder to cry on, lol! ;)
In case it is relevant, my equipment list is as follows:
Arris/Motorola Surfboard SB6141
Netgear R6250 AC1300
...also, bear with me if I'm leaving out info you guys need to assist me or offer advice, I'm new to the community and am trying to be as thorough as possible!
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