I have a Zoom 5431J. I'm in Kent, WA. Multiple times during the week, including twice today, my modem looses connectivity and I have to do a hard reset. Below are the signal levels and logs. I notice that the logs indicate several software update failures. Any help is appreciated.
thanks
Signal levels (immediately after reboot):
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel 621000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Bonded Channels
Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectables
1 Locked QAM256 228 621000000 Hz -2.9 dBmV 37.8 dBmV 0 0
2 Locked QAM256 225 603000000 Hz -3.5 dBmV 37.9 dBmV 0 0
3 Locked QAM256 226 609000000 Hz -3.3 dBmV 37.8 dBmV 0 0
4 Locked QAM256 227 615000000 Hz -3.0 dBmV 37.8 dBmV 0 0
5 Locked QAM256 229 627000000 Hz -2.6 dBmV 37.9 dBmV 0 0
6 Locked QAM256 230 633000000 Hz -2.5 dBmV 37.9 dBmV 0 0
7 Locked QAM256 231 639000000 Hz -1.9 dBmV 37.9 dBmV 0 0
8 Locked QAM256 232 645000000 Hz -1.7 dBmV 38.1 dBmV 0 0
Total Correctables
Total Uncorrectables
0 0
Upstream Bonded Channels
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1 Locked ATDMA 4 5120 Ksym/sec 23700000 Hz 42.3 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 30100000 Hz 42.3 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 36500000 Hz 42.3 dBmV
4 Locked ATDMA 3 2560 Ksym/sec 18900000 Hz 42.3 dBmV
Logs:
Time Priority Description
Mon Apr 27 17:33:16 2015 Error (4) SW upgrade Failed after download - SW File corruption
Mon Apr 27 17:33:16 2015 Error (4) Improper Code File Controls
Mon Apr 27 17:33:15 2015 Notice (6) SW Download INIT - Via Config file d11_m_5341_silver_c01.cm
Mon Apr 27 17:29:54 2015 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Mon Apr 27 17:29:51 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Apr 27 17:25:48 2015 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Mon Apr 27 17:25:45 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Apr 27 17:24:49 2015 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=...
Mon Apr 27 17:24:26 2015 Error (4) DHCP RENEW sent - No response for IPv4;CM-MAC=...
Mon Apr 27 17:24:26 2015 Critical (3) DHCP RENEW FAILED - Critical field invalid in response
Mon Apr 27 11:28:07 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Apr 27 11:27:39 2015 Error (4) SW upgrade Failed after download - SW File corruption
Mon Apr 27 11:27:39 2015 Error (4) Improper Code File Controls
Mon Apr 27 11:27:38 2015 Notice (6) SW Download INIT - Via Config file d11_m_5341_silver_c01.cm
Mon Apr 27 11:26:22 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Apr 27 11:25:17 2015 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Mon Apr 27 11:25:14 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Apr 27 11:24:07 2015 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Mon Apr 27 11:24:04 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Apr 27 11:23:00 2015 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Mon Apr 27 11:22:57 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Apr 27 11:21:53 2015 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=...
Mon Apr 27 11:21:33 2015 Error (4) DHCP RENEW sent - No response for IPv4;CM-MAC=...
Mon Apr 27 11:21:32 2015 Critical (3) DHCP RENEW FAILED - Critical field invalid in response
Mon Apr 27 05:22:51 2015 Error (4) SW upgrade Failed after download - SW File corruption
Mon Apr 27 05:22:51 2015 Error (4) Improper Code File Controls
Mon Apr 27 05:22:50 2015 Notice (6) SW Download INIT - Via Config file d11_m_5341_silver_c01.cm
Time Not Established Notice (6) Received REG-RSP while in REG-HOLD1 state;CM-MAC=...
Mon Apr 27 05:20:56 2015 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=...
Mon Apr 27 05:20:36 2015 Error (4) DHCP RENEW sent - No response for IPv4;CM-MAC=...
Mon Apr 27 05:20:35 2015 Critical (3) DHCP RENEW FAILED - Critical field invalid in response
Sun Apr 26 23:21:42 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
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