So it took me 3 calls for a tech visit.
Over the past week my 862G has been rebooting at random times during the day.
Signal levels are perfect and no issues there. Also, Doesn't appear there is any events as well. No T3 T4's etc.
However did notice yesterday one of the downstream channels dropped to 34 dB SNR Today it's at 37 dB SNR
The first call the modem rebooted during the call. Wonderful
The second call they refused to send out a tech saying I would incur a charge even tho I have the service protection plan. So is this the new improved customer service? Tell people you'll be charged for a tech visit to avoid that cost or did this agent have their head up their a** to far? The appointment email i got made it very clear "If you have Service Protection Plan, this visit will be at no charge"
The 3rd call the agent was actually helpful and managed to setup a tech visit for tomorrow. I was pretty shocked about that.
So far it seems they've made things FAR worse with the new improved customer service campaign.
THANK GOD netcool exists here. Probably the only person that's competent in Comcast and knows what's going on.
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