I turned in my high speed internet modem based on the advice of Comcast. I had called and asked if I were to turn in my internet modem if my bill would drop by $7.00. I was told it would. I explained that I had two modems, one for phone and one for internet. The Comcast rep said that my bill would drop as I would no longer be billed a monthly modem charge. So I purchased a modem and turned in my old modem.
Much to my surprise I get an email with my new bill. I am now getting charged for two modems and my bill has gone up by $8.00. So basically returning equipment I now get charged for the returned equipment for which I was not getting charged in the past. :mad:
Unfortunately I have no viable alternative to Comcast otherwise I would switch in a heartbeat. Yeh, that may be just swapping one set of problems for another set of problems but at least I can vote with my dollars.
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