I was wondering if anyone has some advice for me on a pretty big packet loss issue.
I have Comcast High Speed internet connected to a Motorola SB6121.
Last Wednesday, I started noticing between 1%-5% packet loss occurring every 10-30 seconds. I'm a big online gamer and Netflix streamer so having this happening is doing a number on my ability to play games, watch shows, and causing bad voice chat quality. I have tried connecting directly to the modem and using a different modem and the problem persists. Speed seems fine, averaging 57down 7-10 up. Packet loss seems to be making the connection just "pause".
I had a tech come out to my home(an apartment in residential complex.) and he tried the best he could but after swaping connectors both inside and outside, the problem persisted and was told that using his scanner, he found that the signal was "checking out just fine". I showed him evidence of using both ping tests(one with a 5% packet loss result done right in front of him) and Twitch TV stuttering and freezing. He did what he could and said he would get in touch with his supervisor and they would be in touch. I then decided to try the moden in my kitchen but the problem still persisted.
The next day, I had a technician call me and let me know that they are still working on it and can see the packet loss happeing and assured me it would be a priority issue and would work hard to resolve the issue and they would be monitoring my connection for 24hours. an appointment was also scheduled for today at 8am.
Today the level 3 tech came out and spent about 2 and a half hours doing the absolute best he could. Scanner checked out fine, signal was good. I showed him the evidence and was told that it's most likely the wiring in my walls and being that this is a rental property, there's very little I can do to have any sort of work done to fix this issue.
I have a 3 story home. First floor is the living room, second floor is my room(cable modem installed) and the kitchen and third floor is two other rooms, one of which has no cable in it. The tech did some investigating(including climbing up into the attic) to try and figure out exactly how everything was wired together. He came to the conclusion that the second floor kitchen and bedroom are on the same loop but was unable to figure out exactly how the first and third floor were looped together. He informed me that there is either a problem with the main line or the splice and that there's no easy way to rule either of them out. I told him that I tried the modem in my kitchen and the problem persisted and he said at best, maybe its an issue with the floor and trying the modem on another floor might help. I have not done that yet but am willing to try it, but once that fails I feel like i'm out of options. Signal is reading good on their meters, but i'm getting the packet loss all day everyday.
I'm not sure what, if anything can be done but I feel pretty stuck. Does anyone have any advice for me? ive considered switching to ATT&T Uverse because I hear it does not use the cable wiring and I might be able to bypass the problem that way, is that the case?
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