1. Boca Raton, Florida
2. Every afternoon around 1-2PM my internet completely dies. TV is fine. Later in the evening, it will return. Sometimes it stays down for an hour--sometimes longer. This past Sunday it went down from 1PM to 8:45PM. I had this exact problem 2 years ago. A tech. came over, said everything was fine, blamed it on my PC and left. I contacted Xfinity on Facebook. They sent him back a week later. He reluctantly swapped my modem out and it completely fixed the issue (For almost 2 years)....UNTIL this past Friday..it's happening all over again--going on five straight days now. It dropped at 2:30 today and came up a few hours later. It will stay up the rest of the day/night until tomorrow afternoon where it will start the cycle all over again.
3. The modem lights stay on other than the "Online" one. It goes out and stays out for hours until the connection is restored.
4. The modem is an X1 all-in-one Arris TG1682g (I'm not sure where it lists Firmware version once I'm logged into the modem. It doesn't seem to say it anywhere.)
5. I do not use any routers. The x1 box is plugged in directly to my desktop PC.
6. I'm using Microsoft Security Essentials
Speed Test Results: http://speedtest.xfinity.com/results/J648LP6TN7VB3PM
Download Speed
83.46 Mbps
Upload Speed
12.57 Mbps
Using Firefox Browser
When the connection dies, the "Offline" indicator goes off and the other 4 lights stay on and blink periodically.
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