Happy Holiday! I'm hoping someone has time to grant a Christmas wish this year and finally solve our internet woes!
1.) Belvidere, IL
2.) Our connection has been inconsistent for years. Finally trying to fix the issue. Switched to Netgear CM500V modem and an Orbi WiFi router. A brief modem restart always fixes the issues. Multiple techs have come out to no help.
3.) Netgear CM500V modem -Firmware v1.01.07
4.) Speedtest
DOWNLOAD SPEED
119.76 Mbps
UPLOAD SPEED
12.06 Mbps
5.)
Reviewing router logs:
Their seems to be some consistency. After this message, the signal is not functional. I added comments after the *, all other lines are directly from the logs.
*Connection went out
Mon Dec 18 01:00:33 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c9:89:21;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.0;
*Connection went out:
Fri Dec 15 13:43:35 2017 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=b0:39:56:c9:89:21;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 15 13:43:35 2017 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=b0:39:56:c9:89:21;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 15 13:43:35 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c9:89:21;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.0;
*Connection went out:
Thu Dec 14 05:07:14 2017 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=b0:39:56:c9:89:21;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.0;
Thu Dec 14 05:07:14 2017 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=b0:39:56:c9:89:21;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.0;
Thu Dec 14 05:07:14 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c9:89:21;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.0;
6.)After the restart today, this was the router information:
Procedure Status Comment
Acquire Downstream Channel 507000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 1 507000000 Hz 0.4 dBmV 39.5 dB 18 32
2 Locked QAM256 2 513000000 Hz 0.4 dBmV 40.3 dB 16 28
3 Locked QAM256 3 519000000 Hz 0.4 dBmV 40.3 dB 12 28
4 Locked QAM256 10 561000000 Hz 3.1 dBmV 40.2 dB 20 99
5 Locked QAM256 12 573000000 Hz 2.5 dBmV 40.4 dB 15 59
6 Locked QAM256 13 579000000 Hz 2.7 dBmV 40.5 dB 10 25
7 Locked QAM256 14 585000000 Hz 1.5 dBmV 40.2 dB 19 24
8 Locked QAM256 17 603000000 Hz -1.6 dBmV 39.1 dB 21 49
9 Locked QAM256 21 627000000 Hz -1.7 dBmV 39.2 dB 14 38
10 Locked QAM256 22 633000000 Hz -1.2 dBmV 39.3 dB 14 27
11 Locked QAM256 23 639000000 Hz -1.2 dBmV 39.2 dB 9 33
12 Locked QAM256 24 645000000 Hz -0.6 dBmV 39.4 dB 10 28
13 Locked QAM256 26 651000000 Hz -0.3 dBmV 39.6 dB 15 64
14 Locked QAM256 27 657000000 Hz 0.1 dBmV 39.7 dB 21 58
15 Locked QAM256 28 663000000 Hz 0.5 dBmV 39.8 dB 8 28
16 Locked QAM256 29 669000000 Hz 0.6 dBmV 39.7 dB 14 26
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 93 5120 Ksym/sec 34900000 Hz 31.8 dBmV
2 Locked ATDMA 94 5120 Ksym/sec 28500000 Hz 31.3 dBmV
3 Locked ATDMA 95 5120 Ksym/sec 22100000 Hz 30.3 dBmV
4 Locked ATDMA 96 5120 Ksym/sec 15700000 Hz 31.8 dBmV
I've searched the forums and I'm thinking potentially some cable coax line issues? I'd appreciate any insights!
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