Hi, I'm currently a comcast customer living in Marietta, Georgia having a major issue with my internet. I currently live in a apartment and am a user of the Comcast Blast service. The issue is that about a week ago the internet suffered a service outage and the modem I had rebooted but would not connect to the internet. I used every know method to fix the issue(Replacing the modem, Power cycling, connecting the modem directly to the computer, etc.), with no success.
I took a look at my modem and only the DS light was flashing, I decided then to look at my modems logs and found that there was no Information under Upstream and Downstream,(Ubee Cable Modem Comcast provided.) All there is N/A for both sections, and when I go to status My acquired downstream is in the low 1000s, N/A for Ranged Upstream, and the Provisioning State stuck at In progess and DS scanning under comments. I already had a tech come out and look at it only for him to say that the wiring in the apartment building has gone bad which puts me in a very bad spot. I'm looking to see if there was something I missed that would be a decent fix I could do on my own.
Last piece of info if this might spark something, when I went to replace my modem at a service center there was a massive number of people returning Wireless Gateways(This was a few days after the service outage).
Any help would be appreciated.
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