Self-Activation Experience
I have triple-play in Houston with very old, rented DOCSIS 2.0 modem. I bought a new Arris TM822G off of amazon.com. Walled-garden self-activation said it was successful and phone worked but kept...
View Article[Equip] Gateway vs. New Router
Currently we rent an Arris TM722 from Comcast. I have it hooked up through an older WRT54G router with Tomato firmware. Unfortunately the signal is pretty bad downstairs and in other parts of our...
View ArticleComcast 505 Atlanta vs. Google Fiber
I'm very curious about the Comcast price point on their 505 service. Wondering if a rep can comment here. How does Comcast expect to compete in Atlanta inside the perimeter (ITP) at $300 when Google...
View Article[Business] Bill total going up with no explanation?
I was just looking at my online bills for my business class and notice that my new bill, that is due July 15, has gone up by $3.16. The actual bill with the details has not posted yet so I cannot see...
View ArticleComcast Woes
Does anyone know if Comcast has any "special" customer support phone numbers that would direct you to a local call center or someone that is capable of fixing issues? Every time I call the customer...
View Article[Connectivity] Upstream Power levels causing excessive disconnects
Hello, Have been a Comcast internet customer for many years. In the past week, I have suffered through a large amount of internet disconnects that I've never experienced before. I thought perhaps it...
View ArticleParody of the Comcast 'business model'
"...It is a miracle I did not wind up curled in a corner talking to spiders. " http://staciehuckeba.wordpress.com/2014/06/14/an-open-letter-to-comcast-xfinity/ This is one of the funniest I've read and...
View Article[Connectivity] Corrected vs Uncorrectable errors.
What do these errors mean? Sometimes I find web pages open slowly or time out. I know few days ago I was unable to open ebay page. Status HW/FW Versions Event Log CM State Advanced RF Parameters...
View Article[Connectivity] Approved Modems: Netgear C6300 Gateway Now Supported
The Netgear C6300 gateway is now on the Comcast approved modems list :). http://mydeviceinfo.comcast.net/device.php?devid=401...
View Article[IPv6] ipv6 Xbox one
I'm trying to make my Xbox one just use ipv6 or at least prefer it over v4. Is there any way to do this. Can the Xbox even do this.. Certain way to setup my router? Thanks
View Article[CustSvc] Comcast - Missed appointment #5 and counting...
I'm a new customer, at a newly constructed house, and requested a Triple Play install with X1. The very first appointment seemingly went fine, although the tech who came seemed quite strange and really...
View Article[Equip] More Approved Modems Added-Netgear CM400/Zoom 5363 Gateway
Zoom 5363: http://mydeviceinfo.comcast.net/device.php?devid=413 - 3x3 N/AC Wireless - Unsure of bonding capabilities - No USB - 4 Gigabit ports - The user manual references it as "Zoom 5363 WiFi Voice...
View Article[Equip] is it worth it
Is it worth it to go from the Linksys ea6300 to the netgear r7000?
View Article[Connectivity] logs
is a T3timeout once in awhile alright.even with good levels is it normal or ok to get a T3timeout once in awhile?
View Article[Rant] Comcast Revenue Growth
Mode Note: Split out of topic discussing the current free speed upgrades. uid://455626 I agree with you it seems inept but for an inept company they are making a hell of a lot of money. Now if the...
View Article[Equip] Technicolor tc8305c Wi/Fi ??
New modem setup is the WIFI active on the modem and if so can it be made inactive. I do not want to use WIFI and do not want it to be activate so is this an option I have to select or activate or is it...
View Article[Signals] HSI downstream signal out of acceptable range
I have the 25/5 package. I own a motorola SB5101U, which is about 3 years old now. My downstream SNR is 28.5 dB and the power level is -21.1 dBmV. Upstream power is 48.5 dBmV According to various...
View Article[Connectivity] Arris TM822G Modem - US Light turns Orange
Purchased my own modem, TM822G to replace Comcast rental unit TM702G. Installed and provisioned about four weeks ago. HSI and voice have been working fine, all speed tests perfect. Rock solid 58/12,...
View Article[CustSvc] never , never get rid of your chsi modem receipt if purchased
Give you some background I worked for Comcast for 13 years up until 2012 so not surprised I am having to deal with this screw up. Moving from a Comcast area to a Mediacom area so I went into Comcast...
View Article[Speed] Remove old from customer.comcast.com ?
Hi all, We had a scheduled power outage. Following day I've noticed with some streaming videos it would buffer. Did speedtest.net and speedtest.comcast.net both were around 25/11 (I'm paying for Blast...
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