[DOCSIS] Docsis 3.1 modems?
Does anyone know if i can buy a docsis 3.1 modem now. The reason why i ask. I heard the new modems have AQM. Can some one please help me?
View Article[Connectivity] Yet another SBG6580 "Access Denied" issue
Hello, I just became a Comcast internet customer, but have no success of being connected. I have my own modem (Surfboard SBG6580) but the connection status at the admin page says "Access Denied." The...
View ArticleDHCP on wireless router or switch or both
My setup is below. Arris SB8200 -> Netgear R6250 (Wireless Router) -> Netgear ProSafe JGS524Ev2 (switch) I logged into my switch and it showed that DHCP mode is enabled. Do I need to turn it off...
View Article[Firmware] cm820a
In late spring of 2015, I followed Comcast's suggestion and bought an ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem model CM820A version 1. Soon after I plugged it in and got it authorized, Comcast...
View Articleservice out again
Once again my service is out and comcast is trying to make me jump through hoops in order to get it fixed I just want to technician to come out to the house in a timely manner and fix the service...
View Article[Signals] "Looks like your wiring needs attention. We can help!"
I received an email from Comcast with the following text. "We’ve detected a loose or damaged cable in your home. If it isn’t fixed, you could experience service issues in the future. This may also...
View Article[Connectivity] Modem can't stay connected once new router hooked up
Answer these "6" questions first, then answer any of the following questions that are specific to your issue: 1) Your location: City and State. Nashua New Hampshire 2) A description of the problem. I'm...
View Article[CustSvc] Is the Customer Experience actually improving at Comcast?
What have your recent experiences with Comcast's customer service/support been like? Comcast (Yes, That Comcast) Knows a Thing or Two About Customer Experience By Candace Cui, CMSWire - October 4, 2017...
View Article[Install] New cable needed -- how much of a mess?
I was all ready for my Xfinity install and the tech confirmed that everything inside the house looked good and was ready to go. Then he found that the very old existing Comcast cable -- installed in...
View ArticleCentral Market Speed Increases - Business Class?
Still no word on speed increases for business class service, and price points remain very high.
View Article[Connectivity] Bufferbloat spikes during upload testing. T3 Timeout's
Hey guys, Been experiencing some slightly strange issues with my Xfinity internet recently. I'm in Bellevue Washington and I was using an Arris SB6183 Modem, now I am using a Xfinity supplied standard...
View Article[Speed] here in Atlanta speed increase
well my speeds went down tech coming tomorow 6.5 upload
View Article[Speed] Performance plan only 25mbps / Now Extreme 150 only 70mbps
Ive been suffering from bad download speeds for years. Netflix often buffers out, websites take long to load, games are laggy etc. I finally got fedup and upgraded from xfinity performance to extreme...
View Article[Connectivity] Unable to reach certain sites
I seem to be unable to reach either Facebook or Dropbox this morning. Tried rebooting everything and most sites work but some timeout. Right now Facebook does not respond to ping. Should I just wait it...
View Article[Equip] New Modem?
I have the 100 mb Performance Pro Internet from comcast. Using the sb6141 modem connected to a asus RT-N66U router. . Comcast reps/techs via chat tell me the 6141 is no longer compatible. Thinking...
View Article[Signals] Unicast DSID PSN startup error
Would anyone please tell me what this "Unicast DSID PSN startup error" means, please ? I see it now and again in my modem log maybe 3 times in a 6 week period -- or so. I saw it today after a power...
View Article[Plan] DOCSIS 3.1 Gigabit Internet
Does anyone know when the DOCSIS 3.1 Gigabit Internet will be available in West Virginia? There are several surrounding states that already support the plan but for some reason West Virginia has yet to...
View Article[Speed] Comcast 2017 Speed Upgrades
Comcast announced today the first, free, speed upgrades of 2017. Houston and some Northwest markets are getting their Performance tier speed upgraded from 50 to 70 Mbps: Comcast to Increase Internet...
View Article[Equip] Recommendations for a replacement modem/voice?
I have Internet, TV, and Voice service right now from Comcast, so unfortuantely my options for a modem are a bit more limited since I have voice service. Right now I have a Cisco DPC3941T... and I hate...
View Article[Signals] Down stream channels
Just read a post about down stream channels. Just being curious,,,,how do I check or find out how many down stream channels I have access to on my internet service?? modem is sb6141
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