I have comcast 1 gig down really 940 to 980 almost all the time and i have 30mbps up mostly 40 to 42 mbps almost all the time. About 6yrs ago i had comcast 25 down and i think 5 up but mosty 7 up. I am an avid online gamer. 6yrs ago i used to win almost all the time on Call of Duty multiplayer online gaming. About 5 yrs ago something changed i went to the 75 down and 10 up tier. I want to say almost all the time my connection and speed are consistent. Since 5 yrs ago it is like something happend to my internet i can't win any online games. It is like i am laggy even though my connection is steady. I am wired to my pc. I don't use any gaming systems like xbox or play station just pc only for gaming. 1 yr and a half ago i upgraded to 1 gig down and 30 gig up service. I have called them multiple times and called the customer serverice vice president number and have tried all sorts of stuff to see what is wrong with my connection.
I have had new cable lines or coaxial cable placed to my house. I have newest motorola docsis sb8200 modem connectied to my asus rt-ac3100 router to my pc wired. When i play online games it does not matter which game i am using i am like a quarter of a second behind the other players. If you can take me at my word i am a very professional player. I play mostly batterfield and call of duty black ops games since the beginning. I live in Neptune Beach Florida. Where i live i have only two choices of ISP's. AT&T and Comcast. They do not offer fiber where i live except Comcast 2gbps up and down service but i don't have 299.99 per month to speed on that. I know the games that i play do not use anywhere near my speeds only probably at maximum 4kbps up and 4kbps down if that. So i am way overpowered or overspeed for the games that i play. Like i said used to win almost all the time, but now i lose almost all that time.
Here is the funny thing i have several gaming computers and each one does the same thing. So i don't want you all to blame my PC's, I have 5 gaming pc's that i have built and practice on all of them. My problem is this....I go to my friends house who is 3 miles away and play on his computer which is exactly the same as the one i just built and win almost all the time on his computer. He has comcast 75 down and 10 up which he really gets 90 to 92 down and 11 to 12 up due to over provisioning. I have been going to his house over the past 3yrs and win almost all the time on his internet but when i come home to mine i have severe gaming loss vs wins and my internet is 980 down and 42 up. There was a tech that checked the lines down my neighborhood and said there was a problem with my neighbors underground cable 2 house down from me. He said he was going to dig it up and fix it but they never did. I called them up about it an nothing ever came about it.
I am lost why do i win at my friends house with the same computer build like mine i win almost all the time. But at my house i lose almost all the time. Who do i talk with on comcast to get this figured out and fixed. Comcast said there is nothing wrong with my connection but i still believe that there is a problem on my line somewhere. Need help....can someone help me.....or does anyone know of a 3rd party company that i could pay to come check my lines beside comcast. I am really lost. PLEASE, PLEASE, PLEASE HELP.!!!!!!
here is my modem sb8200 power freq etc:
Procedure Status Comment
Acquire Downstream Channel 657000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
32 Locked QAM256 657000000 Hz 6.5 dBmV 41.3 dB 0 0
1 Locked QAM256 471000000 Hz 6.7 dBmV 41.9 dB 0 0
2 Locked QAM256 477000000 Hz 6.7 dBmV 42.1 dB 0 0
3 Locked QAM256 483000000 Hz 6.5 dBmV 42.1 dB 0 0
4 Locked QAM256 489000000 Hz 6.4 dBmV 42.0 dB 0 0
5 Locked QAM256 495000000 Hz 6.3 dBmV 42.2 dB 0 0
6 Locked QAM256 501000000 Hz 6.0 dBmV 42.2 dB 0 0
7 Locked QAM256 507000000 Hz 6.0 dBmV 42.0 dB 0 0
9 Locked QAM256 519000000 Hz 5.8 dBmV 41.8 dB 0 0
10 Locked QAM256 525000000 Hz 5.8 dBmV 42.0 dB 0 0
11 Locked QAM256 531000000 Hz 5.9 dBmV 41.9 dB 0 0
12 Locked QAM256 537000000 Hz 6.1 dBmV 42.1 dB 0 0
13 Locked QAM256 543000000 Hz 6.6 dBmV 42.1 dB 0 0
14 Locked QAM256 549000000 Hz 6.7 dBmV 42.1 dB 0 0
15 Locked QAM256 555000000 Hz 6.8 dBmV 42.2 dB 0 0
16 Locked QAM256 561000000 Hz 6.9 dBmV 41.8 dB 0 0
17 Locked QAM256 567000000 Hz 6.9 dBmV 41.9 dB 0 0
18 Locked QAM256 573000000 Hz 7.0 dBmV 42.1 dB 0 0
19 Locked QAM256 579000000 Hz 6.8 dBmV 42.1 dB 0 0
20 Locked QAM256 585000000 Hz 6.7 dBmV 42.0 dB 0 0
21 Locked QAM256 591000000 Hz 6.7 dBmV 42.0 dB 0 0
22 Locked QAM256 597000000 Hz 6.7 dBmV 41.8 dB 0 0
23 Locked QAM256 603000000 Hz 6.7 dBmV 41.8 dB 0 0
24 Locked QAM256 609000000 Hz 6.6 dBmV 41.8 dB 0 0
25 Locked QAM256 615000000 Hz 6.6 dBmV 41.6 dB 0 0
26 Locked QAM256 621000000 Hz 6.7 dBmV 41.5 dB 0 0
27 Locked QAM256 627000000 Hz 6.6 dBmV 41.5 dB 0 0
28 Locked QAM256 633000000 Hz 6.7 dBmV 41.5 dB 0 0
29 Locked QAM256 639000000 Hz 6.7 dBmV 41.6 dB 0 0
30 Locked QAM256 645000000 Hz 6.8 dBmV 41.5 dB 0 0
31 Locked QAM256 651000000 Hz 6.6 dBmV 41.4 dB 0 0
33 Locked Other 708000000 Hz 10.3 dBmV 39.8 dB 1104842 0
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 65 Locked SC-QAM 35800000 Hz 6400000 Hz 37.5 dBmV
2 66 Locked SC-QAM 29400000 Hz 6400000 Hz 37.8 dBmV
3 67 Locked SC-QAM 23000000 Hz 6400000 Hz 37.5 dBmV
Current System Time: Sun Nov 25 14:30:28 2018
Here is my EVENT LOG:
11-25-2018, 9:51:0 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:41 Notice(6) "Honoring MDD; IP provisioning mode = IPv6"
1-1-1970, 0:0:38 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-23-2018, 12:23:48 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:36 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:39 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 17:6:46 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:39 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 15:14:11 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:37 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 4:43:13 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 4:41:55 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 4:41:49 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 4:41:2 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 4:41:1 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
11-21-2018, 4:41:0 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
11-19-2018, 9:49:0 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:37 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-12-2018, 10:26:17 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:38 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:37 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-11-2018, 13:42:0 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-5-2018, 6:23:43 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:37 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
11-1-2018, 8:25:41 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:36 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
10-31-2018, 0:36:32 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
10-31-2018, 0:36:8 Critical(3) "No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
10-31-2018, 0:35:53 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
10-31-2018, 0:34:14 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
10-31-2018, 0:34:8 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
10-30-2018, 1:52:51 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
9-22-2018, 18:8:57 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
9-22-2018, 6:40:42 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:41 Critical(3) "No Ranging Response received - T3 time-out;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:01:5c:83:a4:5a;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:33 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:95:69:fc:25:0d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
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