Brief summary:
ComcastDirect helped look at some issues last April, then school ended and over the summer the connectivity issues just meant occasionally a movie would stop several times.
Now with school restarting remotely next week for both girls, this is a much bigger issue as I suspect schools won't be happy when they drop off-line for ten minutes every half hour or so.
The cables are good, signal levels are decent, it's just every half hour or so the Internet goes away and the XB3 shows the bottom two lights blinking for about ten to fifteen minutes before the connection returns, but it you power cycle it the signal returns as soon as it can (certainly in less than ten to fifteen minutes.)
It's been the exact same issue, and yes, I should have pursued it more over the summer, but actually the connection was pretty good, actually allowing viewing of complete movies with at least some regularity.
Every time I call Comcast, they say they will return my call "in ten minutes" - they never have.
I reached out to ComcastDirect here, but no one has replied, and now it's Friday with school starting Monday.
I'm at a loss as to what to do next; I've checked everything I can on my end, but if they won't even call me back I don't know how anyone, technical or not, would ever address the issue.
Unless it's the XB3 itself, the issue seems to be outside the demarc.
Suggestions?
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