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[E-mail] howto disable secondary email?

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One of our secondary accounts with an @comcast.net email address has become a problem. We have had that address for the last 20 years. But recently someone else has started -successfully- using it for their own business purposes. I have changed the password and security questions several times. But they still get in to use it. There used-to be an easy way to temporarily disable a secondary account. But as of 15 minutes ago, I can not find any way to disable it, only to completely delete it. Does anyone here know a way? Hopefully without involving Comcast tech support. I no longer trust them.

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