Hey guys,
I am having a problem with ping spikes using my Xfinity Extreme Pro internet connection. If I ping any website I am seeing spikes from the norm 20-30ms to over 100ms. Sometimes it spikes around 20ms. I have pinged the devices on my network. They all reply 1ms. I just spent over $1500 rebuilding my home network. I have all business grade Intel Nics and business grade Ubiquiti routers and access points.
Ping statistics for 64.91.255.98: Packets: Sent = 105, Received = 105, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 33ms, Maximum = 109ms, Average = 40ms
Ping statistics for 2a03:2880:f103:181:face:b00c:0:25de: Packets: Sent = 46, Received = 46, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 21ms, Maximum = 112ms, Average = 29ms
Ping statistics for 64.91.255.98: Packets: Sent = 26, Received = 26, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 34ms, Maximum = 106ms, Average = 46ms
Also, when I run traceroutes I am getting all kinds of timeouts within Comcast's network. How would I go about explaining this issue to get it resolved? I have tried changing my DNS servers on my equipment and devices. I have tried Cloudflare, Quad9, and numerous others. None seam to fix the issue. Along with this issue I am getting slow speeds too. Regardless of which speed test i use I am not getting anywhere close to 800/15.
Tracing route to speedtest.net [2a04:4e42::731]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 2601:546:8100:70e1::1
2 29 ms * 47 ms 2001:558:4052:21::1
3 8 ms 11 ms 8 ms 2001:558:382:1010::1
4 9 ms 9 ms 8 ms 2001:558:380:2b9::2
5 * 16 ms * 2001:558:380:2021::1
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 23 ms * * be-2111-pe11.ashburn.va.ibone.comcast.net [2001:558:3:1e::2]
11 20 ms 20 ms 28 ms 2001:559:0:a::26
12 20 ms 21 ms 20 ms 2a04:4e42::731
Tracing route to google.com [2607:f8b0:4006:80f::200e]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 2601:546:8100:70e1::1
2 9 ms * * 2001:558:4052:21::1
3 9 ms 10 ms 8 ms 2001:558:382:1010::1
4 11 ms 11 ms 10 ms 2001:558:380:2b9::2
5 * * * Request timed out.
6 18 ms * * be-31641-cs04.pittsburgh.pa.ibone.comcast.net [2001:558:3:2ab::1]
7 17 ms * * be-1411-cr11.pittsburgh.pa.ibone.comcast.net [2001:558:3:1a3::2]
8 * * 23 ms be-301-cr12.ashburn.va.ibone.comcast.net [2001:558:3:1e9::1]
9 * 39 ms * be-1312-cs03.ashburn.va.ibone.comcast.net [2001:558:3:34::1]
10 22 ms * * be-2301-pe01.ashburn.va.ibone.comcast.net [2001:558:3:15e::2]
11 21 ms 21 ms 20 ms 2001:559::612
12 * * * Request timed out.
13 21 ms 22 ms 20 ms 2001:4860:0:1::57a
14 * * * Request timed out.
15 26 ms 22 ms 20 ms 2001:4860::c:4000:d388
16 24 ms 22 ms 23 ms 2001:4860::c:4001:29dd
17 24 ms 23 ms * 2001:4860::1:4000:ce8d
18 23 ms 22 ms 24 ms 2001:4860:0:1::574f
19 42 ms 23 ms 22 ms lga25s72-in-x0e.1e100.net [2607:f8b0:4006:80f::200e]
Trace complete.
Thanks,
Rocky
↧