I am having problems when I am connected to my workstation at work and working from home. When I am typing a lot of times key strokes will be missed. If I try to move a window it will not. I have been trying to resolve this issue and discussed this problem with my admins. They made me run a couple of tests and told me the issue is with Comcast that I am noticing high packet drops. When I call comcast tech support the only thing they make me do is run bandwidth tests, restart my router and modem. Then they tell me everything is fine with my connection. How would I get this resolved with comcast.
Here is the test they made me run
Home -> Work
$ mtr -r -c 100 dahlia.cs.vt.eduHOST: sarvasiddhi Loss% Snt Last Avg Best Wrst StDev 1.|-- 192.168.1.1 0.0% 100 1.0 1.7 0.8 4.9 1.0 2.|-- 71.62.124.1 92.0% 100 26.5 25.6 11.7 33.2 6.6 3.|-- te-8-1-ur01.blacksburg.va 93.0% 100 11.8 10.7 9.3 12.2 1.2 4.|-- xe-6-1-0-0-ar02.staplesml 93.0% 100 20.3 32.0 17.0 111.5 35.1 5.|-- pos-0-9-0-0-cr01.charlott 94.0% 100 33.4 30.5 26.8 33.4 2.2 | `|-- 68.86.94.29 6.|-- pos-3-13-0-0-cr01.56marie 94.0% 100 38.9 45.2 32.6 98.9 26.4 7.|-- pos-0-1-0-0-pe01.56mariet 94.0% 100 43.1 37.3 30.8 45.9 5.9 8.|-- te4-2.ccr01.atl02.atlas.c 95.0% 100 118.0 140.8 40.1 224.3 67.9 9.|-- te0-3-0-3.ccr21.atl01.atl 94.0% 100 31.1 33.0 29.5 38.8 3.5 10.|-- te0-5-0-7.ccr21.dca01.atl 94.0% 100 89.5 87.9 82.8 92.9 3.8 11.|-- te0-0-0-1.ccr21.iad02.atl 94.0% 100 87.4 90.1 82.9 104.8 7.7 12.|-- 38.127.193.146 94.0% 100 88.5 89.1 84.1 95.1 3.7 13.|-- isb-7606-1.vl155.cns.vt.e 94.0% 100 94.1 96.4 94.1 97.7 1.5 14.|-- isb-6509-2.te1-1.cns.vt.e 94.0% 100 96.6 96.7 92.5 101.2 2.9 15.|-- isb-6509-1.po31.cns.vt.ed 93.0% 100 97.1 99.3 86.4 122.8 11.8 16.|-- dahlia.cs.vt.edu 93.0% 100 94.8 95.4 93.6 97.1 1.4
Work to home
$ mtr -r -c 100 71.62.125.227HOST: dahlia Loss% Snt Last Avg Best Wrst StDev 1.|-- isb-6509-1.vl141.cns.vt.e 0.0% 100 0.3 1.3 0.3 43.4 5.5 2.|-- isb-6509-2.po51.cns.vt.ed 0.0% 100 0.3 2.0 0.3 93.9 10.3 3.|-- isb-7606-1.te3-3.cns.vt.e 0.0% 100 0.4 2.9 0.3 99.5 14.9 4.|-- matp-equ-7609-1.vl155.cns 0.0% 100 9.9 8.6 8.4 10.3 0.3 5.|-- te0-6-0-4.ccr21.iad02.atl 0.0% 100 8.4 8.5 8.4 8.7 0.1 6.|-- te0-4-0-1.ccr21.dca01.atl 0.0% 100 9.5 9.5 9.4 10.3 0.1 7.|-- te0-7-0-2.ccr21.jfk02.atl 0.0% 100 16.0 16.1 15.8 17.4 0.4 8.|-- te0-2-0-6.ccr21.jfk07.atl 0.0% 100 16.1 16.2 16.0 16.6 0.1 | `|-- 154.54.2.86 | |-- 154.54.47.218 | |-- 154.54.80.174 | |-- 154.54.31.9 | |-- 154.54.47.2 | |-- 154.54.83.162 | |-- 154.54.6.46 9.|-- te0-1-0-2.ccr21.jfk10.atl 0.0% 100 16.3 16.3 16.2 17.5 0.2 | `|-- 154.54.86.226 10.|-- comcast.jfk10.atlas.cogen 0.0% 100 66.5 66.1 61.2 67.7 1.5 11.|-- he-0-3-0-0-cr01.newyork.n 0.0% 100 68.1 67.7 62.1 71.2 2.0 | `|-- 68.86.83.93 | |-- 68.86.83.97 | |-- 68.86.83.105 | |-- 68.86.83.101 12.|-- he-4-11-0-0-cr01.ashburn. 2.0% 100 74.5 70.5 63.4 77.6 3.7 13.|-- so-1-0-0-0-ar02.charlvill 0.0% 100 67.8 71.9 61.5 181.3 20.6 14.|-- te-1-3-ur01.blacksburg.va 0.0% 100 72.0 71.2 66.3 85.1 2.3 15.|-- te-17-10-cdn03.blacksburg 0.0% 100 102.1 140.1 83.7 1915. 248.0 16.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
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