Enterprise services
How do you get the enterprise services division to call you back?! We've been trying to get MetroE at our building, our whole town is wired for it, there are a few buildings near us that already have...
View ArticleTotally Confused with New Speeds and Pricing . . .
Got CHSI Dec 4, 2011, and the billing was totally hosed from day one. Originally got the Blast tier and had a personal rep that was suppose to be taking care of me. After months of trying to sort out...
View ArticleI didn't get a speed increase, so I want a price decrease.
I have the Economy Plus tier, in Portland, OR. It costs $39.95 a month (I own the modem) and all I get is 3.5 MB down and 0.5 MB up! I am envious of the new doubled speeds that some customers have...
View ArticlePings spikes when browser is closed.
So I have been having a problem with pings spikes(500ms to 2500ms+) and timeouts after 7PM for well over a year now. After over 10+ techs and many many phone calls...Comcast now has their lead business...
View Article[Signals] Decreasing high upstream power level
I apologize for the question since it's been discussed several times on here. However, I can't make sense of those threads because I know very little about this stuff. My modem's power level at the...
View Article[Connectivity] Tried installing a Netgear WNR3500 on my TG862. F
I'm not a network tech, by any stretch of the imagination. I am a former electronics R&D tech from the 60's and an intermediate computer user now. I can set up my own computer, wireless...
View ArticleShould I expect support in the Comcast Forum?
I have posted in the Comcast support forum here a few times. My posts go completely ignored. Should I expect any support there? Are there only particular types of questions that they respond to? Trying...
View Article[Business] SMCD3G - New Firmware - 3.1.6.53 / IPV6
Had an outage this afternoon (in Folsom, CA) and coincidentally a new firmware was downloaded. Not sure on the reason for the outage, but I imagine this new firmware is made available to allow us to...
View Article[IPv6] Comcast Business IPV6 trials
at http://www.comcast6.net there is a new post detailing the IPV6 trials for Business Class coming up. You need to sign up using their form and, apparently, need to be in an Arris-served area. Sorry,...
View Article[Connectivity] Comcast HSI - Intermittent Connectivity Issues
Hi there Relative newbie, so please be gentle. I have Comcast HSI, with Boost. Over the past few months, I have been experiencing intermittent loss of connectivity. My connection will go out for 30...
View ArticleIssues in my area for the last 3 days.
Hello guys, I have been having packet loss problems for the past 3 days, when I call Comcast (I have call them every day since the issues) there has been an automatic message saying there's some...
View Article[Business] Comcast Raising Business Class Equipment Costs AGAIN!
Didn't they just raise the rates not long ago? Unless I'm getting a new modem with more features... I don't see how the cost of this equipment can go up... NOTHINGS CHANGED!
View Article8 Downstream 8 Upstream Modems?
I found this post (see below for link) asking if any 8x8 cable modems had come out, however the post was over a year old and perhaps I thought some had possible been released in the past year. I tried...
View Article[Bill] Promotion rate with Basic TV tier?
I am in the middle of a promotion where I pay $35 a month for Blast. I am thinking of switching to satellite and downgrading my Comcast TV tier to Basic. If I do that, will I still keep my Blast promo...
View ArticleComcast thinks I'm stealing internet access.
So tonight after coming home from work I try to go online only to land on Comcast's activation page. I do what usually fixes things, reboot modem, router, etc. But not this time, it would still land me...
View Article[IPv6] pfSense - Anybody else having issues?
I have been using pfSense for the past couple of weeks and have seen multiple issues with IPv6. These problems are in my thread on the pfSense forums:...
View Article[HomeSecurity] Comcast home control offering
I am thinking of getting the Comcast home control offering for $9.95 per month. I like the idea of being able to look in on my house and control the lights remotely. I am thinking of one camera and a...
View ArticleShould I switch from Business to Residential?
Ok. SO i signed up with business class to lift the 250GB cap off my residential cap a couple of years back. A couple of years later Comcast does these new free upgrades and lifts the 250GB cap on the...
View Article[Signals] SNR Drop
Since I got this modem months ago I had SNRs of 40-41 dB for months and months. Today I just realized my SNR dropped quite a bit and the channels have very varying SNR numbers. Is this a sign of soon...
View Article[Connectivity] Increased packet loss
I am having problems when I am connected to my workstation at work and working from home. When I am typing a lot of times key strokes will be missed. If I try to move a window it will not. I have been...
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