I have a problem where my Internet connection is going down on a daily basis, around 1pm or so. Before 12pm, and after 5pm or so, my connection experiences no issues whatsoever. When the connection does go down, it tends to only be between 5 seconds and 5 minutes.
My problem is that when I call in to Comcast (Business Support), it always ends up being when everything is working (even if I call when it stops working, it will usually be back by the time I'm actually talking to someone about it). At that point they see that everything is working and claim that everything is fine.
It really seems like they are only setup to deal with people who have complete loss of connectivity. They don't seem able or willing to do anything about intermittent connection loss so long as everything is working once you call in. I even had it go down a few times while on the phone but there didn't seem to be anything they could do.
I had him send out a truck, but he flat out warned me. He said that the guy is going to come and test my modem, and that if everything is working he is going to call it a day and charge me a $99 service fee.
So other than praying to god that a connection loss happens to occur during the exact moment that the tech is here, what options do I have as far as actually getting my connection issues resolved?
I'm glad that the connection losses tend to be short in duration, but they are more than long enough to mess up my VoIP calls, etc.
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