I have Triple Play with the X1 platform and have been experiencing outages for the past few weeks. Sometimes they last for minutes, other times for an hour or two. It began when the main feed fell into my backyard after a wind and rain storm weeks ago but my connections still worked fine. It took a tech 10 days to come out to reinstall the line on my house.
As I sit and watch TV it suddenly stops with lots of noise on the TV. I then look at my Internet modem and notice my connection is not working. Then I try to call Comcast and the phone is dead. When I call Comcast on my cell phone sometimes they tell me there's an outage in my area. Other times they say it's just me and a few neighbors. A few nights ago I called them around 10pm and told the CSR that all 3 of my services were down. She told me to check my connections for loose wires. I asked her if she wanted me to climb the pole too. Anyway she scheduled a visit for a tech and he came out on Thursday.
When the tech arrived the system was working fine and I explained the intermittent problems. He checked my signal inside and outside and said it was weak. He took his ladder, climbed the pole and replaced a splitter, he said. He also replaced another splitter just outside my house. He said that the old splitters could have water in them and he replaced them with new ones that had a rubber boot.
Now here's the rub. The tech said he wouldn't charge me as a truck roll costs $35. He then gave me his name and cell number and told me to call him directly if the problem reoccurs. I told him that I have the Comcast protection agreement and didn't have to pay but he insisted that if Comcast calls I should tell them I cancelled the visit and say he was never here.
Since Thursday the Triple Play has stopped approximately 8 times, 3 times this morning and the Comcast site shows no outages in my area. I called the tech after the first outage on Thursday night but he said Comcast was probably recycling my boxes.He isn't working this weekend. Any thoughts?
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