chat id: ffce2012-774f-4baf-a4b2-a957f1f03a4a
Problem: Why don't you criminals allow robocalls to show up and added to the call screening list?%0AI got a call from 9143311884 and like most,it doesn't show up.How much are they paying you?
Girlie > Hello WAYNE_, Thank you for contacting Comcast Live Chat Support. My name is Girlie. Please give me one moment to review your information.
WAYNE_ > My Issue: Why don't you criminals allow robocalls to show up and added to the call screening list? I got a call from 9143311884 and like most,it doesn't show up.How much are they paying you?
Girlie > I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern.
WAYNE_ > PLease block that #
Girlie > For that we need to activate Nomorobo call.
WAYNE_ > Do it
WAYNE_ > Although it's already been done
Girlie > You have reached the Phone department and our support is limited to troubleshooting phone service. I wil need to transfer you to the Voice2go department who can activate it for you.
WAYNE_ > ok
Girlie > The information you provided me will also be forwarded to them for reference.
Girlie > Will that be okay?
WAYNE_ > yes
Girlie > Thank you. I appreciate it. We are experiencing short wait in our Voice2go Department and you will see a message that says I have left the room; however, you will still be connected to the next available Sales agent. Please stay online and connected to the chat for the next agent who will assist you as soon as possible.
Girlie > Thank you for contacting Comcast we appreciate your continued business.
WAYNE_ > I don't appreciate your crimina activity
Girlie > Please wait, while the problem is escalated to another analyst
WAYNE_ > My Issue: Why don't you criminals allow robocalls to show up and added to the call screening list? I got a call from 9143311884 and like most,it doesn't show up.How much are they paying you?
Armando Eleuterio > It is nice to have you on chat, Wayne! I am looking forward to help you with your concern today. Welcome to the Technical Support for Voice2Go
WAYNE_ > right,I know nothing will be doen,
Armando Eleuterio > I'm sorry, but it appears that you want to block or screen a certain number, is that correct?
WAYNE_ > WTF,cant you read?
Armando Eleuterio > I'm sorry, Wayne you just got transferred to me. I feel there's not a need for that harsh word.
WAYNE_ > 9143311884
Armando Eleuterio > I'm just trying to ask you a question and your phone service actually has a call screening without the need to use Nomorobo.
Armando Eleuterio > HAve you not activated your call screening feature yet?
WAYNE_ > I did that 3 days ago,it does not work at stopping these calls
WAYNE_ > Can I get a supervisor please?I've been through this enough times to know you can or wont help
Armando Eleuterio > No worries, I will bring you over to the Digital Voice phone services department for them to assist you in your present concern.
WAYNE_ > Supervisor please
Armando Eleuterio > Please stay online while I transfer your chat to the Digital Voice phone services department. You may see me leave the chat room, but please do wait for the next agent. Thank you for choosing Comcast, where we value your time and business.
Armando Eleuterio > Please wait, while the problem is escalated to another analyst
WAYNE_ > My Issue: Why don't you criminals allow robocalls to show up and added to the call screening list? I got a call from 9143311884 and like most,it doesn't show up.How much are they paying you?
WAYNE_ > Yes,e it
Aimee > Welcome to Comcast! How are you today?
WAYNE_ > Not happy
Aimee > I understand that you want to block this number; 9143311884
WAYNE_ > May I please get a supervisor?
Aimee > Let me assist you in blocking this number.
WAYNE_ > Why doesnt it show in the call list?
Aimee > What did you saw when this number called you, Wayne?
WAYNE_ > I said hello,there was no response
WAYNE_ > Why doesnt it show in the list?
Aimee > Because the caller might have enable there Caller ID block, Wayne. That is why.
WAYNE_ > BTW,Nomorobo does not work
WAYNE_ > If they ennabled call block,the # would not show
Aimee > For you not to have this caller go into your number we may proceed in enabling your Anonymous call rejection feature.
WAYNE_ > It's already enabled
WAYNE_ > It's already enabled
Aimee > Oh, Wayne. The nomorobo should be the key then for you not to have this call.
Aimee > The reason as to why Nomorobo doen't work because it is not being enabled in your account.
WAYNE_ > nomorobo does not work,I did that a few days ago
Aimee > I have to transfer to Voice2go for them to assist you in blocking this call, since the you have enabled the Anonymous call rejection already.
WAYNE_ > Clearly you do not want to fix this.I assume Comcast is taking bribes and you work for criminals.
Aimee > Nomorobo must be activated through Voice 2go, which is currently available only on Android and Apple iOS devices via the XFINITY Connect app.
WAYNE_ > OK goodbye.
WAYNE_ > Have a supervisor call me
Aimee > The reason why it didn't work because Nomorobo was not properly activated and set up.
Aimee > For it to work properly I need to connect you to Voice2Go for it to work.
Aimee > Please wait, while the problem is escalated to another analyst
WAYNE_ > My Issue: Why don't you criminals allow robocalls to show up and added to the call screening list? I got a call from 9143311884 and like most,it doesn't show up.How much are they paying you?
Marriam > I hope your day is going well. I look forward to helping you today, Wayne.
WAYNE_ > See They are calling back at this moment
Marriam > I hope you did not wait too long in the queue and that your day is going well. This is Bea Marriam. Please allow me two minutes to review your conversation with the previous analyst.
WAYNE_ > Ty
WAYNE_ > They called again while the previous analyst was transferring me to you
Marriam > Thank you for patiently waiting.
WAYNE_ > I'm losing patience
Marriam > Wayne, to confirm, I understand that you want to block a specific number on your home phone number, and you want to screen it entirely, but you want to know that the said number is calling you, right?
WAYNE_ > I just want it to stop!
Marriam > Wayne, I would like to set your expectations that Nomorobo is for blocking all telemarketing calls.
WAYNE_ > ]And for Gods sake,don't tell about nomorobo
WAYNE_ > nomorobo does not work or I wouldn't be getting robocalls
Marriam > I understand that you need to have a phone number blocked and it is being handled by our phone department.
WAYNE_ > ?
Marriam > It is called Cal Screening feature of your Digital Voice service.
WAYNE_ > ?
WAYNE_ > It's been on and does not work
Marriam > As a representative who seek for your satisfaction, I will be glad to connect you directly to my partner in the Phone Technical team to guarantee you that best resolution will be provided.
WAYNE_ > Can you have an American supervisor call me?
Marriam > My sincere apologies for being misrouted to our Department.
Marriam > This should be handled by the previous Department.
WAYNE_ > I'm tired of being transfed
WAYNE_ > Can I have an Anerican supervisor call me or NOT Yes or no,
Marriam > Wayne, for the supervisor, this needs to be under the Department that is specific to your concern which is for your phone service's call screening
WAYNE_ > OK- so you are refusing to have a supervisor call?
Marriam > No, Wayne, I am not refusing to have a supervisor call, we need to have this transferred first to the specific department, in this case our Phone Team to have this addressed. They will be the one who will process the supervisor call. Will that be fine with you?
WAYNE_ > Ty for your incredible lack of help.
WAYNE_ > Have them call.
WAYNE_ > When will that be?
Marriam > Wayne, I can proceed with the transfer now to our Phone Team, then, they can process it for you.
Marriam > I assure you it will be really quick.
WAYNE_ > yeah,I'm sure that will help,until they transfer me to someone else
Marriam > I want to get this fixed as well, Wayne, but since it is only one number that you want to be filtered, we need to have this addressed by our Phone Team. We are from the Voice2go team which handles the calls and text features on your mobile device. And Nomorobo is a feature which blocks ALL telemarketing calls without notifying you that you are being called.
Marriam > For the Digital Voice or phone service, blocking specific number is being handled by them.
WAYNE_ > nomorobo does not work,please have an American supervisor call me
Marriam > Is it okay if I proceed with the transfer to the correct Department? I will be completely noting it on your account for reference.
WAYNE_ > I want a supervisor on the phone,this is beyond ridiculous
WAYNE_ > I've been transferred 5 or 6 times now.It's clear you condone this.Thank you for your time.
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