I have an octogenarian couple who snowbirds here during the winter. Their apartment building is all Comcast. They had Comcast out on Sunday to turn the service back on.
The wife uses a laptop and the husband uses a desktop. The installer used a TG862 gateway and hooked up both computers to the wifi network. Unfortunately, he didn't bother to check that the wifi signal to the desktop is piss poor. It's getting 1 bar and doesn't break 4 mbps on a speedtest. He should be getting 50 with Performance. So before I go out and buy them a range extender, I wanted to confirm what the Comcast policy is.
First of all, should the installer have left without telling them the wifi signal was very weak? All he knew was that webpages were taking forever to load but he had no idea why. Should he have installed the gateway in a central location in the apartment if it was available? It's currently on the opposite end of the apartment from the desktop. When an installer is setting up a network and notices a poor signal, does he have the ability to install a range extender or moca adapters for the customer? I know U-verse will provide ranger extenders and switches to their customers in situations like these. Does Comcast do that to or does the customer have to buy their own?
He's getting a strong 5 bar signal from the neighbors xfinitywifi network so I've temporarily set him up with that for the next few days. But we're talking about the type of person where having to type in the password each day outside of his normal routine is a step too far. So it's only a stop-gap measure until I know whether Comcast will correct this for them or they have to do it on their own, in which case I'll get them what they need.
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