I have to give the reporter A+++ for thinking to call Brian Roberts' mommy to let them know what's going on/going wrong.
http://consumerist.com/2015/02/10/columnist-calls-comcast-ceos-mom-on-behalf-of-jerked-around-customers-actually-gets-stuff-done/
Somehow, I doubt the rest of us will be privy to her telephone number. Still ..... :D
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