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DOCSIS 3.0 issue

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Noticed last night that I had only one blue light going on my modem. Restarted it and then it was fine again. Accidently unplugged the modem today and once again it's down to one solid blue light. Checking the modem page it shows my power level at a absurd 57. Mind you my power level is usually at 48/49 for all three bonding channels. Modem is a sb6121 Any idea what the issue? I'm guessing I need to call them up.

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