Just a reminder to keep your equipment receipts. I had to make a change in my internet service to get some more upload bandwidth for a temporary work project I am doing at home, so I ended up switching to a month-to-month fios service and disconnecting my comcast internet service.
I started receiving several calls from OnProcess Technologies on behalf of comcast regarding a modem and a phone modem I never returned to them. Both being mine that I purchased, a SMC D3CM1604 and an Arris TM602g voice modem. I ended up calling comcast directly to dispute this and she said I would need to fax a copy of the receipt that I purchased the equipment myself to them.
I followed up asking her to provide proof that they rented the equipment to me (which I know they don't give out the SMC and that they don't give out the old arris equipment to anyone anymore) or that I picked up the equipment at a service center or a technician brought it to my house.
She said she is going to open up a ticket to get this equipment removed from my account.
Smh.
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