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[Speed] Slow Biz starter speeds in Memphis?

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I'm subscribed to Biz starter 12/2 beginning 04/11 which I've read on here that has been upgraded to 16/3. So I did a shaperprobe test for the past 3 days and this came out.... DiffProbe release. January 2012. Build 1008. Shaper Detection Module. Connected to server 38.102.0.87. Estimating capacity: Upstream: 3042 Kbps. Downstream: 20684 Kbps. The measurement will take upto 2.5 minutes. Please wait. Checking for traffic shapers: Upstream: Burst size: 5350-5424 KB; Shaping rate: 970 Kbps. Downstream: Burst size: 19415-19995 KB; Shaping rate: 6440 Kbps. I am located in Memphis, TN Should I believe shaperprobe or the online speedtest? I do have a switch in between my pc and the modem if that matters.

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