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Comcast new Modem, still with lag

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Brick, NJ 08723 Gaming has been lagging intermittently in the last week, sometime really bad to the point its not playable, sometimes not at all When I Run the diagnostic tool under Troubleshooting "Test Connectivity" I always get the same result of inactive with no Packets received, is this just a bug in the software/firmware? doesn't matter what Address I enter result is the same. Test Connectivity Results Connectivity to the Internet:Inactive Packets Sent:4 Packets Received:0 Destination Address: www.comcast.net Count: 4 Test Connectivity Gateway > Hardware > System Hardware Model:TC8305C HW Identifier:1.5 Serial Number:1000217048 Processor Speed:1600 DMIPS DRAM:128MB Flash:64MB Gateway > Connection > XFINITY Network View technical information related to your XFINITY network connection. more XFINITY Network Internet:Active Local time:2013_09_10 15:54:17 System Uptime:0 days 00h:25m:07s WAN IP Address:60.80.70.49 DHCP Client:Enabled DHCP Expire Time:3d:13h:25m WAN MAC:CC 35 00 00 16 BE eMTA MAC:CC 35 00 00 16 BD CM MAC:CC 35 00 00 16 BC Initialization Procedure Initialize Hardware:Complete Acquire Downstream Channel:Complete Upstream Ranging:Complete DHCP Bound:Complete Set Time of Day:Complete Configuration File Download:Complete Registration:Complete Cable Modem HW Version: 1.5 Vendor: Technicolor BOOT Version: 2.1.8_Technicolor Core Version: 01.E6.10.05 Model: TC8305C Product Type: Technicolor DOCSIS 3.0 advanced cable gateway Flash Part: 64MB Download Version: 01.E6.10.05 Serial Number: 1000217048 Downstream Channel Bonding Value Index 1 2 3 4 5 6 7 8 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Frequency 675 MHz 663 MHz 669 MHz 681 MHz 687 MHz 693 MHz 651 MHz 657 MHz SNR 39.4 dB 39.9 dB 39.4 dB 39.8 dB 39.9 dB 39.9 dB 39.9 dB 40.1 dB Power -1.7 dBmV -1.4 dBmV -1.7 dBmV -1.3 dBmV -1.3 dBmV -1.4 dBmV -0.7 dBmV -0.8 dBmV Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Not locked Frequency 36 MHz 29 MHz 22 MHz Symbol Rate 5120 Ksym/sec 5120 Ksym/sec 2560 Ksym/sec Power Level 37.8 dBmV 37.8 dBmV 37.8 dBmV Modulation ATDMA ATDMA TDMA Channel ID 3 1 2

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