I have xfinitywifi hotspot enabled on my Arris gateway, it's the only reason I pay $10/month to rent the modem from Comcast (we routinely have people in the house that want to use the internet). About a month ago, the hotspot suddenly stopped working. For a while, it would show 5 bars but you would connect, and it would only be 1-2 bars and barely stable. Then it stopped working entirely. It still broadcasts, shows 5 bars. On phones (Android or iPhone), you try to connect to it, it might say "connecting..." for a few seconds, but then it just goes to "saved" or even "disabled". On a Windows laptop, I try to connect, it spins for a few seconds and then pops up message "Windows was unable to connect to xfinitywifi".
I tried rebooting the modem (via unplugging, reset button, or having the Xfinity app send a restart signal). I tried disabling the hotspot in my account settings, waiting 24 hours, and re-enabling it again. I called support, they passed me to Tier 2 and Tier 3 support people who made no suggestions beyond "try disabling and re-enabling wireless adapter on your laptop and see if that fixes it".
So finally I thought it was a hardware issue with the Arris gateway. Last week I went to an Xfinity store and swapped it out for a new one. Hooked it up, lo and behold - xfinitywifi started working again! It worked for all of 2 days, on the 3rd day it started doing the same thing again, where it broadcasts but no device can actually connect to it.
Has anyone run into something like this?
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