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[E-mail] Service related email only going to secondary accts not primary

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Does anyone know why Comcast service-related emails are not arriving in my Primary CC email address, but DO arrive in all of my secondary accounts, please ? Most recently, the speed increase email went to all of my secondary accounts but NOT my primary. Is there some email setting I somehow messed up -- if so, which? I've tried calling and was told: (a) resetting my PW would fix it; and (b) they would need to send a tech. Ughhh !! For grins, I *did* reset my PW. This happened about a year ago when I got a new 2-year contract. The problem was that I had to eSign it and it didn't arrive in my primary email account and it took a long time to get resolved. Thanks in advance for your help.

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