[Bill] Deceptive or Confusing Billing Practices
Senator McCaskill announced today that she will be looking into complaints about cable TV companies. Cable TV Companies frequently rank the worst in a survey of customer satisfaction in America....
View ArticleIPv4 vs IPv6 drastic latency difference
Whats this all about? Same scenario from other Comcast servers... http://stage.results.speedtest.comcast.net/result/550113324.png
View ArticleHSI Prices
I am trying to find out what the prices are for Comcast HSI with and without TV service, in the Baltimore MD area. The Comcast website is very confusing. Could someone please help me out? Thanks
View Article[Signals] Are These "OK" Signals?
For the last 24 hours my downstream speeds have been cut in half. Took a snapshot of the modem levels and just wondering if they are good, bad, so-so. My speeds have been great for years. But something...
View Article[Install] New install that will require trenching
I just signed up as a new customer with an install date of next Monday, and an install charge of $39.95. I just now realized that cable has never been installed at my house. Our electric and phone...
View Article[CustSvc] Comcast - Missed appointment #5 and counting...
I'm a new customer, at a newly constructed house, and requested a Triple Play install with X1. The very first appointment seemingly went fine, although the tech who came seemed quite strange and really...
View Article[CustSvc] For those in California- California Civil Code Section 1722(b)
This is an important section in the California civil code. It covers liability for missed appointments. Each vendor(Comcast) that misses an appointment is potentially liable for up to 600.00 per...
View Article[Connectivity] Latency issues and web pages loading slowly
Hi, I have recently upgraded fro the 25 Mbps package to the to the 50 Mbps package currently and have been enjoying the bandwidth increase but, I've been having issues with my cable internet. My issues...
View Article[Equip] Desperate Need of Assistance BRIDGING Cisco DCP3939 with Asus RT
Since my Aris TG 862 Died (IT Bridged 100% every time - used my Asus RT-AC68 WiFi AC Router for 6 months No Problem) I've gone through 2 different Comcast wireless Gateways that simply WILL NOT BRIDGE...
View Article[Connectivity] Too many errors being logged
I recently posted about a water intrusion issue on my drop that ruined two 3-way taps. I ordered an enclosure and finally got the outside wiring in the enclosure. I've noticed a few more errors being...
View Article[CustSvc] Never-ending login loop to access account
Oh good grief: in trying to log in to check my account status I am getting a ceaseless login loop of entering screen ID and password, followed by what LOOKS like it is taking me to my account page .......
View Article[Caps] usage
when downloading a large file I went and looked at my usage meter,and it said we can't read you're modem now.is this because im in the process of downloading and it has to update?
View Article[Equip] As a new customer, can I use an End of Life modem?
I have a Motorola SBG900 that worked flawlessly about 4 years ago with Comcast but now its on their End of Life list. I'm tired of the ATT DSL download cap so I'm ready to switch to Comcast and I'd...
View Article[Equip] I want to buy my own modem, not sure what to get.
Hi everyone, sorry I'm sure this gets asked a lot, but I'm tired of paying $8 a month for Comcast's gateway so I want to buy my own modem. I currently have performance internet but hope to eventually...
View Article[Equip] Quick question regarding router throughput
Hey gang! Quick question regarding throughput on a modem. I received confirmation from a Comcast staff member that my plan (Double Play, Performance Tier) would be being doubled, with the likely date...
View Article[Signals] Arris CM820 Signals
Hi, I'm a relative newcomer here. I have Comcast HSI service in Katy, TX, near Houston. Two weeks ago I replaced my rented Comcast modem with an Arris CM820 that I purchased online. It worked fine for...
View Article[Signals] Are These "OK" Signals?
For the last 24 hours my downstream speeds have been cut in half. Took a snapshot of the modem levels and just wondering if they are good, bad, so-so. My speeds have been great for years. But something...
View Article[CustSvc] never , never get rid of your chsi modem receipt if purchased
Give you some background I worked for Comcast for 13 years up until 2012 so not surprised I am having to deal with this screw up. Moving from a Comcast area to a Mediacom area so I went into Comcast...
View Article[IPv6] IPv6 connectivity issue
Hi, I was browsing on this page when I was wondering how would I resolve my current IPv6 issue: (Modem: Zoom 5341J + Router: DIR-632 1.03NA) Edited 7/3/2014: Tried with Linksys E1200 also, same...
View Article[WiFi] Reviving Wifi on a Technicolor TC8305
I registered for this site two months ago after signing up with Comcast and receiving a Technicolor TC8305 gateway for HSI and digital phone. After a few fits and starts the wired part worked fine, but...
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