[Speed] Beta of tool to diagnose speed issues - feedback requested
FYI - We're working on a new tool to try and take some guesswork out of connection troubleshooting. We're launching a beta today - and we really want your feedback because we know there are bugs to...
View Article[Equip] New Comcast XB6 Gateway
Hello Everyone: Just had the above installed tonight. I have two questions, is there provisions for setting up a VPN and could you install a backup battery in the modem. Is it he same ARRIS Battery...
View Article[Speed] Report Performance Pro 100/5, Blast Pro 200/10 Upgrades
Beginning March 16th, 2016 Performance Pro will be upgraded to 100/5 & Blast Pro will upgraded to 200/10. Note: "Blast" in the Northeast is also being upgraded to 200/10. Reports only, on topic,...
View ArticleHuge amount of upstream traffic
Recently I noticed that my internet usage is double what it has been. And whats really strange is that most of the usage is upstream, not downstream and occurring in the middle of the night! What could...
View Article[Equip] XB6 extender
For anyone that has the new XB6 gateway ( I do not have one) , were you given any info on getting the extender? Does the XB6 come with the extenders? Do you have to rent them? Can you buy them? Has...
View Article[Connectivity] Lots of packet loss since free upgrade
Ever since the free upgrade for the Starter Internet, there’s been lots of packet loss in the smokeping I’ve been running. Anyone have any suggestions or have similar issue in the Chicago area?...
View Article[E-mail] Not receiving email
I sent an email to myself and haven't received it on two comcast addresses after 5 minutes.
View Article[Activate] Comcast Xfinity Refusal to Activate SB6141
Comcast's modem activation system and several reps would not activate my perfectly good modem. They gave a nonsense story about it being active on another account. After several days and many calls to...
View Article[Plan] DOCSIS 3.1 Gigabit Internet
Does anyone know when the DOCSIS 3.1 Gigabit Internet will be available in West Virginia? There are several surrounding states that already support the plan but for some reason West Virginia has yet to...
View Article[Signals] Packet Loss - Signals look fine & Arris SurfBoard SB8200 modem
Exactly 3 weeks ago on June 8, 2017, I replaced my Arris SB6190 DOCSIS 3.0 modem with the Arris DOCSIS 3.1 SB8200 modem, I have been having timeouts browsing the internet as many connections will...
View Article[Other] Packet loss, next steps?
I'm on xfinity blast tier internet, St Paul, Mn. Using a TP-Link TC7610 v1.1.0 Build 20160920 Rel371550 and TP-Link Archer C5 router 3.17.1 Build2016021 61368. Line to house directly to splitter for...
View Article[Connectivity] CBI Coax vs Fiber
Business relocating to newly constructed building at end of cul de sac in three months. Comcast site survey says either coax or fiber. Go with coax at standard rates or fiber for substantially more....
View Article[Price] Comcast internet only service - fees/surcharges
For those that have internet only, what additional fees/surcharges is comcast tacking on to the bill these days? Please exclude any modem rental fees.
View Article[Speed] Flyer on our door stating Gig speed was available
So yesterday Comcast put a flyer on our door saying "welcome to Gig internet" yet when I went to check on it via the website xfinity.com/gig nothing shows up. Is the flyer just notification that it's...
View Article[Connectivity] Arris SB8200 Activation Issues (Cisco CMTS)
I just got my new Arris SB8200 from Amazon yesterday. I am having a problem where it just keeps cycling through the downstream, upstream and internet LED indicator lights. I called Comcast twice they...
View Article[Equip] Modem Upgrade
Received a notice today from Comcast that they are upgrading my Internet tier plan (I'm on 75/10, I believe it's going to 100/10) and that my modem needs to be upgraded to support the new speeds. I...
View Article[Plan] If I cancel Comcast TV will they screw up my internet?
My only option for reasonable internet speed is Comcast cable internet and my internet connection is essential. I also currently have TV service with them. The price of the TV service is outrageous and...
View Article[Plan] Xfinity Prepaid Internet
I am trying to find out more about Xfinity Prepaid Internet. Their webpage doesn't allow me to check my address for service. Does it just simply using regular Xfinity cable internet service? I read...
View Article[Moving] Porting Over to New Provider, Phone already cut on Comcast
Hi All Porting over voip landline to new Provider, suppose to take effect Wednesday December 27th, but came home to phone already out, already restarted the gateway twice, still out. Gateway is Netgear...
View Article[CustSvc] Washington state to sue Comcast over ...
...'pattern of deceptive practices' http://www.seattletimes.com/business/technology/washington-state-to-sue-comcast-over-pattern-of-deceptive-practices/ press conference at 10:30 am PDT Can't find much...
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