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[Copyright] Comcast and Kodi

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I've looked at Kodi before, but downloaded it a couple of days ago, now I read this: http://cordcuttersnews.com/comcast-starts-issuing-copyright-infringement-notices-to-kodi-users/ Guess you are ok if you stay away from 3rd party P2P.

[Connectivity] Comcast WebProxy

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Does all of Comcast use a WebProxy? I am getting really poor performance. Is there anyway to solve the performance issue through their WebProxy? "You may be behind a web PROXY - 1.1 atlt2-notify01.s3woodstock.ga.atlanta.comcast.net (squid/3.4.3)! The results may be influenced or the test may return an error."

[Price] How does Comcast determine who can get back on a promo price?

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I am a HSI only subscriber. I recently called Comcast to ask to downgrade from Performance to Economy Plus. I wasn't bluffing and was quite prepared to take the speed hit to save the $27/mo price difference. Instead the rep offered to put me on the Performance package for $29/mo for a full year. That was great for me I'd be saving $38 /mo and still get the same speed tier. It was a pleasant surprise as I thought the promo rate would only be offered if I wanted to cancel service, not on a downgrade. Which leads me to wonder... How does Comcast decide who gets to be eligible put back on the promo rate? If there is some sort of internal computer generated scoring system, I probably rated higher because I paid full price for a few years and never called in before to haggle for a lower price. I wouldn't be expecting to constantly being able to be placed offered the promo rate year after year. Then again, the high speed internet portion of the business does have much wider profit margin than the video side as the costs are all internal, ie no programming fees to be paid. Could it also based on the availability of a competitor at an address? DSL is available in my neighborhood as well at the $30 dollar price point. If Comcast knows there is no competitor at my address will there no price concession at all?

[E-mail] New Eudora email woes on Comcast

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Using Eudora 7.x with Win 7 Pro 64 bit. Has worked flawlessly for ages. Until last week. Checked mail and got "Could not connect to pop3.comcast.net. Permission denied [10013]." In the error tray at bottom the msg is "Contacting smtp.g.comcast.net (68.87.20.6) Could not connect to smtp.comcast.net. Permission denied [10013]. Note the different servers. Have the *exact* same Eudora config on old Dell XP laptop - works perfectly. Using TunnelBear VPN. Have same error msg whether VPN is on or off (no VPN on Dell). Thoughts? -- Help stamp out hate; and haters.

[Signals] What a difference a new drop line can make!

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As mentioned in another thread http://www.dslreports.com/forum/r30362675- , now that the weather has been turning colder, my TM822G eMTA's downstream signal levels and SNRs were going way below their specified ranges. Some TV channels were also now showing some occasional pixilation and interruptions. Given the variation with temperature, I had thought it was due to a flakey active line element, but when a Comcast tech checked it out today, he traced the problem to my drop line. He replaced the approximately 75 foot section with new (from the label on the reel) "Times Fiber Amphenol T10 Drop Cable RG6 Series - #2628 Trishield 77% Braid, Messengered." He said it also contained a "weather shield." As shown above, the levels and SNRs are greatly improved!

[Equip] Arris TG1682G: Ethernet Cap?

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Hello! I've recently switched out a comcast modem/router. I used to have the Arris TG862G but I was experiencing problems with WiFi. Whenever somebody with Android 5+ logged into the network, they would be hit with criminally slow speeds, and on some of them it wouldn't work at all. So I went to the service center and exchanged it for Arris TG1682G. The first thing I noticed was the fact that it offers a dual band WiFi, one at 2.4Ghz and the other at 5Ghz. Needless to say, now all devices work really well when connected on WiFi. Here's a speed test I get on my laptop when I'm connected on WiFi: Now as you can see, I do get the advertised speeds. I'm on Blast so I shoud get around 105Mbit down and 10Mbit up. No complaints. However, when I connect through Ethernet, here's the result: I prefer to use Ethernet for gaming because it is more reliable. As fast as WiFi may be, I always experience lag. On top of that, whenever I use a torrent client, the WiFi usually jams up and the modem shuts down. This never happens when I'm connected on an Ethernet cable. This is not an issue that is exclusive to my specific modem. I've replaced it with another one of the same model since I was so happy with WiFi performance, I thought I got a faulty modem. So in total that's 2 exchanges in the last few days. Another thing I would like to mention that this happens on another computer as well. I've checked the network driver, and it is running on 100Mbps full duplex. This is also confirmed on the gateway settings page: [att=1] Any suggestions on how to fix this? I've also read a reddit post about this. It says that the decrease in speed is only noticable in speed tests but I disagree as I noticed that the download will not go over a certain limit, and WiFi connection downloads much faster. I'm talking about this reddit post: https://www.reddit.com/r/Comcast/comments/3idn9v/arris_gateway_seeing_reduced_speed_test_results/ That post however is a month old, so I'm asking if there has been any body else with this type of a problem? Perhaps they release a firmware to address the issue? Any and all help is appreciated. Thank you.

[Speed] Comcast being Slow since yesterday? Games getting disconnected.

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Did a few trace routes.. getting a lot of request timeout all over the place :( anybody else having issues or is this just me? :( California... East Bay Area.

[Equip] equipment list and usage meter missing

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"We're sorry. We can't load your internet usage meter right now." I've been seeing this message and the "can't load your equipment right now" messages for several days in a row. I've tried logging out/in and retried daily but nothing shows up. Anyone else seeing the same?

[CustSvc] Comcast direct response protocol

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Not sure which form to post this... but do we have to get a phone call from Comcast every time we post an issue in the Comcast direct forum? Honestly, I post there because I don't want to deal with phone calls... but every one I've ever posted there I've gotten a call from Comcast security or Comcast executive personnel asking me to call them back about the issue posted.... to me this defeats the purpose of opening a ticket online... I want to do it all online, not deal with someone else on the phone after starting it in a forum ticket... the last question I posted I've gotten two calls from them asking to call back with a ticket number... I honestly don't have time to call back, that's why I went this route... posting something quick here is one thing, taking time to call in talk to someone for who knows how long is another.... I didn't post this in direct because I was wondering what others thought of this also...

[Caps] The Nightmare is over Atlanta gets unlimited data option

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Well just signed up for unlimited data here in Atl, an extra 35$ a month but after two years of hell I no longer have to worry about these stupid 300gb caps. Looks like all the FCC complaints and phone calls to comcast did something. http://customer.xfinity.com/help-and-support/internet/exp-unlimited-enroll

[Connectivity] Intermittent Comcast packet loss

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Location: Katy, TX (Houston) 10/9: Lost internet (I don't have cable TV). 10/15: Tech comes out and tells me that my line was cut due to ingress. He reconnects my line. It appears to work fine. 10/16: I trade for a living, and my connection to the exchange started disconnecting several times a day. After troubleshooting I realize that its due to packet loss, so I schedule an appointment. 10/27: A tech came out and tested the line at the point it enters my house. He said there was still ingress, so he re-ran the line from the tap to my house. Still had ingress, so he disconnected my neighbor, and the ingress apparently ceased. (It is just my neighbor and I on this tap). I didn't have any issues for the remainder of the day. 10/28: Getting dropped packets again, even though my neighbor is disconnected from the tap. Every time I'm disconnected from the exchange, I check the smokeping I have running, run a DSL reports real time ping test, and then run a pingtest.net test, and they all report the same thing... dropped packets. I've got another tech coming out tomorrow but I'm at my wits end here as this is really affecting my work. Prior to 10/9 I never had any recurring issues for the past 5 years. All of these issues occurred after 10/9, when the line was cut.

[Speed] Speed is back to non-doubled original

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http://results.speedtest.comcast.net/result/1092767304.png Miami, Florida Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.14-SCM03-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Serial Number: xxxxxxxxxxxxxxxxxxxxxx Firmware Build Time: Jan 22 2015 14:31:03 Xfinity Performance Internet tier. I've had Xfinity Performance Internet since I switched from the phone company in South Florida about two years ago. A few months back, my speed and that of most of my neighbors was doubled at no charge and I was getting from 50 to 75 Mbps down and over 12 Mbps up and everything was fine. Since this past Sunday, my speed went down to about 28 Mbps down and about 6 Mbps up and they are constantly this low now. I'm testing by connecting directly computer(s)/SB6141 for the purpose of testing. I called Comcast twice about my recent change in speed, each time the agent(s) on the phone tell me I am getting the right speed for my tier. They seem oblivious to any knowledge concerning speed doubling and want to up sell the next tier. For some reason, I thought that their doubling the speed was forever. What am I missing here? Can someone shine in on this, please?

[AV] Possibly found a Comcast-owned headend in my area

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Thing is, there's a 400 ft antenna tower with several highly directional antennas but no dishes on the ground. Why could that be?

[Connectivity] D3.1/OFDM Test Areas

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Hi All, Does anyone know which areas have been enabled for D3.1 comcast field trials? are these trials open to end-users or just comcast employees/techs.

[Connectivity] Comcast Boston unable to connect to Netflix

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My Aquos Sharp HDTV is getting "We're unable to connect you to Netflix." It usually works fine and my bill is paid up. The Netflix status site says they are fine. The Xfinity speed test to Boston shows 155 Mbs download on my PC. I usually see this 2-3 times a week. Is this typical for Comcast?

[Rant] RANT:Current customer told I cannot upgrade to Blast Pro

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Current LONG time Comcast customer. CO now (Denver area and IL for decades before that). Blast internet only subscriber. I attempted to upgrade to Blast Pro via the website after logging in. Not trying for a promo - not trying to get any sort of loyalty discount. Nothing. Just a current customer who's paying $82.99 for Blast wanting to pay $89.99 for Blast Pro. Order went through although I didn't receive any sort of confirmation email. Upgrade never occurred. After several DM's to @comcastcares and eventually an email to We_Can_Help@cable.comcast.com, I receive this answer: "I apologize, but in order for you to get the Blast Pro tier, you will need to have more than just the stand alone internet. This means you will need to have a bundled service to qualify for the Blast Pro service. As a standalone internet customer, at this time we are not providing the Blast Pro tier." YET AS A NEW CUSTOMER I CAN ORDER BLAST PRO AS A STAND ALONE INTERNET SERVICE! I just entered my neighbor's address and I can order Performance Pro and Blast Pro all day long. Even get a promo discount for it. Yet a current customer can't upgrade to it. I have no knowledge of current telecom laws or decisions or what not. Is this legal to sell a service to only new customers but not current ones? -- You can't walk a straight line girl... if you're wearin crooked shoes

[IPv6] Strange IPv6 issue

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Hello folks! I'm having an odd issue and was wondering if anyone knew what I was going on. I'm using an SB6183 with a Linux system as a router, along with wide-dhcpv6 and radvd to configure IPv6. It works great! the performance is actually greater than IPv4 in speed tests, and my Netflix problems went away when I got it working. But there's a problem. After some time, between 12-24 hours after I start the IPv6 daemons, all connectivity goes away. I still have my prefix and IPv6 address, I can still ping6 my IPv6 default route, but Comcast stops my traffic from flowing. Restarting dhcp6c IMMEDIATELY fixes the problem. The prefix is still the same, too, so it's not a situation where Comcast changed it. Has anyone else seen this? Any suggestions? I was so happy I finally got IPv6 going and now this issue makes me sad. :(

[Caps] Sudden Data Usage Spike

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July/15 and previous months data use normal (300GB or less). August spiked to 900+ GB unexpectedly with no change in our behavior. September spiked up to almost 800GB with no change in behavior. Currently at over 400 GB for October and climbing with 2 days left in this month period. Pretty darn sure we have no logical explaination here for this massive increase of data usage. Looking for any kind of tool or app that will identify where/what this data usage is that has caused the increase as well as any thoughts about what might be causing this. Thanks for any help or insights! Jay

[Caps] Usage Meter unavailable for the last 4 days..

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Since October 1, the usage meter has been unavailable. If Comcast is going to attempt to extort more money out of us by capping us at 300GB with additional fees, then I expect that the usage meter works at all times. This is absolute horseshit and should be investigated by the FCC. :mad:

[Connectivity] Weird block on mychamberlain.com?

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I am experiencing weirdness. It appears that https://www.mychamberlain.com is blocked somewhere outside of my home network. The app on my phone does not work on wifi but works OK off wifi. If I use a web browser on either my macbook or raspberry pi I get: The requested URL was rejected. Please consult with your administrator. Your support ID is: 11679954564233862802 Even using curl on the Raspberry Pi gets that which tells me it is outside my network. Or, at least, either the router, which hasn't changed or the modem (SB6183 which IS new but really can't cause this sort of thing, can it?) Chamberlain says their site is up and accessing it via AT&T works fine. How do I ask Comcast to look into it? -- Old dogs can learn new tricks!
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