My parents normally use 15-25 GB a month but for the month of Nov they are sitting at 500GB+ data usage and it keeps going up everyday. Is it possible that comcast usage meter is messed up? The one for my account reads correctly.
I setup there wireless router so i know it's using encryption. It is a old router (wrt54g) They use 2 computers and a iPad. I will be going to there house soon and will check there computers that i built for malware/virus but i never have heard of a virus that goes through data. They keep the computers turned off most of the time.
I'm worried that comcast will turn off there account. No data caps in my neighborhood yet.
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elderly parents bandwidth spike 500GB
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[Connectivity] Comcast Head-End Fire in Fresno, CA
If you're down in/around Fresno tonight, this could be why:
http://www.fresnobee.com/news/local/article45362334.html
Widespread Comcast/Xfinity outage in Fresno area caused by electrical fire
According to the article, it was at the "head-in" :)
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no place like ::1
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[Signals] It pretty much doesnt get any better than this, folks
[att=1]
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[Connectivity] Questions about my horrible Comcast HSI
I've been around here for ages, but I rarely come to the forums.
Now I need some help.
Since March 2015 my neighborhood has suffered from daily outages. Normally these were during the day, always the same time 2pm-5pm, then they slowly shifted into the night time. But always, ongoing, and always distruptful. For over a month there was a Friday and Saturday 7pm-1am outage. The CSR's would *never* call it a service outage.
Naturally, any and all issues require them to send out a technician, which wastes our time, and their money.
This continues on and on. I called Comcast 32 times in one day, with half as many calls from my neighbors. We're always given the run around. No one comes out, no one checks our lines. They always want to replace our modems.
Now we have a new problem, and the reason I am here: horrible latency. Outages I can wrap my head around to some degree, but I'm suffering from horrible latency. Running pings over 1800 to Dallas (I'm in Houston), 4600 to East Coast servers. Then, without warning, it'll drop to 158 across the board.
It's unusable. And has been. Technicians are scheduled, but never come out. Comcast does not uphold it's guarantee (side note). Two weeks ago a "Tier 2 Wireless Support" (Noting I only have 1 hardwired computer to my modem) tells me that my modem, which should see speeds of 105Mbs, is provisioned for 50Mbs.
But, I ask, what about the bad latency? No comment.
My downstairs neighbors are in the same bind, as are our neighbors across the street.
Short of legal action, we're not sure what we can do. And they are our only provider in this part of Houston (the dead center of town, funny enough).
What can I do to provide meaningful data to Comcast to show that their service is messed up? CSR's do not take notes. I have an "Executive" CSR just last month tell me that the rains we had in late May 2015 are probably the cause of my current woes. When asked why Comcast then hasn't addressed this issue, or at least compensated customers suffering from their infrastructure problems, the CSR told me that it would cost me (no hyperbole, very aggressive CSR) if I wanted better service and support.
Ignoring my neighbors I've been going in circles daily with Comcast. Things will be fine for hours, then problems start, they cascade into an unusable mess.
Please, help me help myself. Where do I start? What can I do? The Executive CSR's never, ever, call back. The regular out-sourced CSR's can only schedule technicians to come out (and we've only seen 3 since March, noting that most don't bother showing up), and when they do show up, they never, ever, ever check the line at the pole. They look at their cell phones to see if my modem signal is "ok", then tell me the CSR's don't know what they're doing, and leave me with a mess.
Please, help.
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[Caps] Why is my data 600GB rather than 300 or 350?
Not that I'm complaining or anything. I'm in Florida in one of those new capped zip codes. I'm on a 2 year "agreement" for Digital Starter Video and Blast! Internet.
Edit: I'm in the 33162 zip code (NE Miami-Dade).
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[Bill] Wrong "Video Bill"?
Anyone else get someone else's bill in the "video bill" e-mail? I never look at it but it had someone else's name on the e-mail, which I thought was a fluke, then I played the video and it was someone else totally different.
E-mail says "Hi Michael" but video is the bill belonging to someone named "Adam". I am neither.
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[CustSvc] Bufferbloat Trials Side Discussions
I got an email back from the bufferbloat trial support saying my eqipment will show up 11/16/15, has anyone else got their stuff or a return email?
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[Firmware] Does Comcast push firmware updates to owned modems?
I was on another forum and a poster claimed Comcast had pushed a firmware update to his personal modem and bricked it. Does Comcast really do this? And would they do it without letting the user know?
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[IPv6] Another IPv6 connectivity caused issue
Not too long ago I found if I use an alternate DNS server(s) vs using Comcast Anycast servers(via auto connect via the router) I have very little issues with losing IPv6 connectivity.
So today I go to my bank website using Chrome and although it connects, slowly, I get the preceeding HTTPS crossed out with a Red X. Works fine using Firefox. I posted in the Security Forum. A little while later I thought I would try the "Test you IPv6" site and what do you know? Lost IPv6 connectivity. Power cycling the modem fixed it.
So using Chrome with a loss of IPv6 causes Chrome to report that the site attempting to access has security issues.
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[Equip] How does your outside cabling look.
Before I did some cable management of my own, my box had some loose daisy chained 2way splitters with some short rg6 runs that I found to be a bent without respect to the minimum bend radius, I have since moved some outlets around and gotten my outside box nice and clean, the only thing I don't like is that I don't have a way to secure down the tap I am using, but at least it is better than the way Comcast originally did it.
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[Speed] Blast 150 not working @ ipv4 only ipv6
So...
I bought a new modem since my old one didn't support the new 150 (was working fine with the 105)
I bought the Motorola/Arris SB6183, activated it with comcast, supposedly provisioned correctly for the 150 blast (my area has only "blast @ 150" now)
Anyway, my speeds are still sustained @ 105 speeds see attached pic
Also its not my router because i get the exact same results directly connected to my PC
I never have any issues with speeds, I've had blast forever and its always running at the full speed 105, but I just can't get the new 150 working, even with the modem directly connected to my PC. Everything is hard wired....
Now ipv6 gives me the correct speeds.... but not ipv4. ipv6 is pretty much useless as far as i can tell since most websites don't even use it.
I've been back and forth with comcast and they say "oh well you're getting fast enough speed" everything is normal on their end etc... They said they corrected the speed (billing code) today on my account, and later that day they refreshed my modem with the correct provisioning etc, I've rebooted it many times.
My area even shows 250 available, so its not a matter of my location not being upgraded...
Anyone have any ideas?
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[IPv6] Any News on Static IPv6 for Business Customers?
Back near the beginning of 2015, someone on the NANOG mailing list claimed that Comcast was planning to offer static IPv6 allocations on DOCSIS business accounts "soon". As far as I am aware, this hasn't happened yet. Is there any news or predictions on when this might happen?
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[Connectivity] Comcast higher pings?
I'm living in CT and recently switched to Comcast from DSL. I noticed my ping times have increased quite a bit and I tried doing the Comcast livechat and they told me everything is fine after a line test. I did some research and discovered I have pretty bad ping times to a lot of locations all over the US. Some are great, some are awful, some are decent. For instance, I get around 75-80ms to ping all Louisiana servers from the east coast, which is about 1,500 mile distance. But I can ping 95ms coast to coast to California, which is a 3,000 mile distance? How does that make any sense.
Upon future investigation I read that it's a common problem in how the ISP routes the traffic? So I did a traceroute and came up with this to a server in Louisiana
Is there anything I can do to get Comcast to fix this? I've read online that using a VPN can improve ping, as the traffic might be re-routed differently and sure enough, a free VPN I tried in Washinton shaves 15-20ms off quite a few servers. I've also read that something along the lines of assigning a fake macid via the router to renew the IP which might put you a different subnet which can result in different routing? According to this site- https://wondernetwork.com/pings - I should be pinging around 40-45ms to Louisiana, so practically double the latency I am getting.
Can anyone give me any insight or ideas? I don't really want to pay $100 for vpn service. And I know 75-80ms are acceptable, but not for online gaming.
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[Cancel] My business failed, how can I cancel my contract?
In January of 2014, I started a business with two partners. Almost a year later, one of the partners left the business. Now that a second year has passed, we can no longer continue in this line of work. We have accepted our failure and dissolved the business. We have taken down our site and we are moving. We need to cancel our Comcast Business Internet Service, but after reading a bunch of posts on here, it looks like we are going to be charged for the remaining year on our contract.
Can anyone provide any advice about the best way to handle this? We signed up for a 3 year contract in January 2014. The business no longer exists and we won't even have access to the building where we had service. Any advice would be greatly appreciated.
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Conscious Neglect Equals Perpetration.
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[WiFi] Experience using XFinity wi-fi?
I find the Xfinity wi-fi Hotspots are beginning to show up more and more in my area. I've used it(via my tablet or SmartPhone) off and on for about the past year or so while out and about. I do not have one of their Hotspot gateways so experience is limited. Why I do find however is that most of the time when I connect to a Hotspot my connection speeds go to crap over the 4G signal on my Smart Phone. I find it better to simply disable the Wi-fi on my Smartphone and use the 4G signal if available.
What is anyone's else's experience with jumping on an free Xfinity wi-fi signal?
I do have an account to use to login with them.
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[E-mail] Has Comcast's spam filter been breached again?
I've been getting some spam emails into one email account each day, for the past couple of weeks. I've duly logged on to comcast.net's email and marked each of the spam emails as spam. But the flow of spam does not seem to be ebbing, and the spam filter seems to be catching zero of the spams.
I like to think that my effort in flagging the emails as spam somehow helps stem the tide of spam, but there seems to be little or no correlation between my efforts and a reduction of spam.
At this point, I'm thinking of changing the email address....
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[Equip] Looks like some comcast compatible modems are on sale now
The popular SB6183 is on sale at Newegg, Amazon , and Walmart for $89.99
And the new offering from TP-Link the TC-7610 appears to be on sale for ~$50 at Newegg, Amazon, Staples and BestBuy.
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Happy Thanksgiving!
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[Equip] DPC3941B Modem Capacity
We have been struggling with our Comcast internet performance (150/25) for some time. In an effort to improve it we implemented a separate 150/25 circuit and have split or traffic between the two. Unfortunately things only got worse. Environment is a mid size school heavily committed to using devices. On a typical day we have ~1000 devices and see 20,000 to 30,000 sessions in the firewall. Existing link uses the Netgear router, new link uses the Cisco DPC3941B. On the new link (Cisco Modem) we see traffic simply dropping off to nothing every 5 to 30 minutes. Based on Comcast techs feedback we are wondering if either of these modems can handle the job. In my experience any network router is specified to with multiple factors. Among them, bandwidth, max session count and max number of sessions per second the device and handle. Does anyone have any hard data on what the DPC3941B can handle?
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[Caps] Side Discussion of Comcast's expansion of data capped areas
Mod Note: Please note title/topic change. Explanation> http://www.dslreports.com/forum/r30440250-
Four days ago on October 31st, caps where in place in the following areas:
Huntsville and Mobile, Alabama; Tucson, Arizona; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson and Tupelo, Mississippi; Knoxville, Memphis and Nashville, Tennessee; and Charleston, South Carolina.
Now their FAQ shows the following areas are being capped:
Huntsville, Mobile and Tuscaloosa, Alabama; Tucson, Arizona; Little Rock, Arkansas; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Houma, LaPlace and Shreveport, Louisiana; Maine; Jackson and Tupelo, Mississippi; Chattanooga, Greenville, Johnson City/Gray, Knoxville, Memphis and Nashville, Tennessee; Charleston, South Carolina; and Galax, Virginia.
So newly capped areas are as follows: Tuscaloosa, Alabama; Little Rock, Arkansas; Houma, LaPlace and Shreveport, Louisiana; Chattanooga, Greenville, Johnson City/Gray, Tennessee; and Galax, Virginia.
Here's an article about the Chattanooga area:
http://www.timesfreepress.com/news/business/aroundregion/story/2015/nov/03/comcast-charge-extra-heavy-data-users/333808/
EDIT: Looks like Tuscaloosa was already capped but not listed as an affected city and some ZIP codes in Texas near the border with Louisiana are capped now too. Those Texas ZIP codes are 75639, 75642, 75672, 75685, and 75692.
See affected ZIP codes showing today and compare it to this
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